Job highlights

- Shift: Night Shift (11PM - 8AM) (Rotational Week Offs)
- This is an excellent opportunity for fresh graduates or candidates with up to 1 year of experience in chat / email or e-commerce support roles
- Any Graduate: BCom,BBA,BA,BCA,or equivalent
- Work Mode: Work From Office Only (No Cab Services)
- Strong grammar,clarity,and typing accuracy (3035 WPM preferred)

Chat Support Specialist About the job Chat Support Specialist

For Chat Support Specialist (Non-Voice, Backend)

Location: Viman Nagar, Pune

Shift: Night Shift (11PM - 8AM) (Rotational Week Offs)

Work Mode: Work From Office Only (No Cab Services)

Experience: 1-2 Year

Job Overview:

We are hiring Chat Support Specialists with strong communication and problem-solving skills to handle customer chats, order-related queries, and backend operations. This is an excellent opportunity for fresh graduates or candidates with up to 1 year of experience in chat/email or e-commerce support roles.

Key Responsibilities:

Respond to customer queries via chat and email in a polite, professional manner.

Process and update order details in internal systems accurately.

Handle customer complaints and resolve order or delivery issues.





Coordinate with internal teams like logistics or vendor management.

Maintain service quality and meet defined performance metrics.

Requirements:

Communication Skills

Excellent written and verbal English communication.

Solid grammar, clarity, and typing accuracy (3035 WPM preferred).

Customer Service Orientation

Patient, empathetic, and solution-focused.

Able to handle difficult customer situations calmly and professionally.

Technical Skills

Comfortable using chat tools, email systems, and CRMs.

Basic computer knowledge and multitasking ability.

Teamwork Flexibility

Works well in a team environment.

Education:

Any Graduate: B.Com, BBA, BA, BCA, or equivalent.

Preferred Background

1 year ,Good English and communication skills.

Or up to 1-2 year of experience in:

Chat / Email Support (Non-Voice BPO)

Order Processing / E-commerce Backend Support.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Chat Support Specialist (Pune)
🏢 AcquireX
📍 Pune