06 Nov
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Community Action through Motivation Programme
|
Guwahati
06 Nov
Community Action through Motivation Programme
Guwahati
Call Centre Manager Guwahati 0 - 0 (Annual) Posted : 2 Nov 2026 Experience : 5 - 10 Years
Skills
No Record Found Contract Job Type 1 No of vacancies
Description
Location: Guwahati, Assam
Manage the 24x7 call centre, ensuring prompt call handling, dispatch and service quality.
Key Responsibilities
- Oversee 24x7 call centre shifts, rosters and staffing
- Monitor call handling time, dispatch time and quality parameters
- Train and coach call centre executives and supervisors
- Ensure functioning of telephony, CAD/CRM and recording systems with the IT team
- Analyse call data and submit daily, weekly and monthly reports
- Handle escalated calls and complaints
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Perks
Salary as per organisational norms. Provident Fund & ESIC as applicable.
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Others Details
Education Bachelor's Degree Industry Hospital and Health Care Department Operations Zipcode Region Assam Country INDIA
Attached information
📌 Call Centre Manager (Guwahati)
🏢 Community Action through Motivation Programme
📍 Guwahati