Experience: 4–8 Years

Qualification: Any Graduate

Industry: Immigration

Employment Type: Full-Time

Location: Calicut

Job Summary:

We are looking for a result-oriented and experienced Branch Manager to oversee the overall operations of our overseas education branch. The ideal candidate will be responsible for driving sales performance, managing customer relationships, leading the branch team, achieving business targets, and ensuring smooth day-to-day branch operations.

The candidate should have strong leadership, communication, sales management and client-handling skills, with the ability to motivate the team and drive business growth.

Key Responsibilities:

1. Branch Operations & Administration

- Manage the overall day-to-day operations of the branch, ensuring smooth and effective functioning.
- Ensure optimal utilization of available resources, manpower and infrastructure.
- Monitor branch activities and maintain operational standards.
- Coordinate with the Zonal Manager and Head Office for administrative, operational and business-related requirements.
- Support marketing campaigns, promotional activities and other additional responsibilities as required.

2. Sales & Business Development

- Take ownership of the branch's sales performance and revenue targets.
- Achieve individual sales targets assigned.
- Develop strategies to achieve monthly sales targets by breaking them down into weekly and individual team targets.
- Identify new business opportunities and actively generate sales through assigned leads, cold calling and follow-ups.
- Support team members in lead conversion, negotiations and deal closures.
- Explore opportunities to improve branch sales performance and business growth.

3.



Customer Relationship Management

- Ensure timely responses and regular follow-ups on assigned customer queries and leads.
- Address student and parent concerns professionally and ensure satisfactory resolution.
- Provide accurate information regarding overseas education programs, admission processes, policies and procedures.
- Maintain strong relationships with prospective and existing clients to improve customer satisfaction and conversion rates.
- Ensure proper coordination with the concerned departments after client registration or sign-up.

4. Team Management & Performance Monitoring

- Lead, guide and motivate the branch sales team to achieve individual and collective targets.
- Monitor team performance, productivity and daily sales activities.
- Conduct regular team meetings and performance reviews to identify gaps and implement improvement plans.
- Provide continuous guidance, coaching and support to team members.
- Ensure active team engagement, discipline and productivity during working hours.
- Focus on employee retention and maintaining a positive working environment.
- Delegate responsibilities effectively and ensure accountability among team members.

5. Reporting & Coordination

- Prepare and submit weekly sales performance reports covering actual achievements and expected sales for the upcoming week.




- Monitor individual and branch-level sales performance against assigned targets.
- Share regular updates on lead status, client conversions, pending follow-ups and business progress.
- Coordinate with processing, marketing, accounts and other departments to ensure smooth client service and business operations.
- Ensure proper handover and coordination after successful client sign-ups.

Required Skills & Competencies:

- Strong sales, business development and team management skills.
- Excellent verbal and written communication skills.
- Good leadership, decision-making and problem-solving abilities.
- Ability to achieve sales targets and drive team performance.
- Strong customer relationship and client-handling skills.
- Excellent negotiation, presentation and closing skills.
- Good planning, organizational and time-management abilities.
- Ability to prepare and present sales reports and performance updates.
- Proficiency in MS Office, Excel and other relevant business tools.
- Ability to work independently as well as collaboratively with cross-functional teams.

Preferred Experience:

- 4–8 years of experience in sales, branch operations, business development or team management.
- Experience in the Immigration Consultancy industry will be an added advantage.
- Prior experience managing a sales team and achieving branch-level business targets is preferred.

What We Are Looking For A proactive and accountable leader who can independently manage branch operations, drive sales, lead a team effectively and consistently deliver business results. Pay: ₹40,000.00 - ₹65,000.00 per month

Work Location: In person

📌 Branch Manager (Kozhikode)
🏢 IRISH EXPERT
📍 Kozhikode