Company Description Xpress Global Delivery Services (XGDS) is a logistics and delivery services provider focused on reliable, time-sensitive shipments. The organization aims to deliver efficient, customer-centered solutions for businesses and individuals by coordinating transport, bookings, and delivery operations. XGDS emphasizes accuracy, transparency, and responsiveness in every stage of the delivery process.

Team members are encouraged to contribute to continuous improvement, ensuring dependable service and a positive client experience. The company values collaboration and professionalism in a rapid-paced, operational environment.

Role Description The Bookings Coordinator is a full-time, on-site role based in Kochi, responsible for managing daily shipment and delivery bookings. This role involves receiving and confirming booking requests, coordinating schedules with operations and delivery teams, and maintaining accurate records in internal systems.

The Bookings

Coordinator communicates with customers to clarify requirements, provide booking updates, and resolve basic issues or queries. The position includes collaborating with sales and customer service teams to optimize capacity, prioritize urgent deliveries, and ensure timely execution of bookings.



The role also requires monitoring booking status, preparing simple reports, and supporting process improvements to enhance overall efficiency and client satisfaction.

Qualifications

- Strong Communication skills, including clear verbal and written interaction with customers and internal teams.
- Proven Customer Service capabilities, with a focus on responsiveness, professionalism, and issue resolution.
- Basic Sales awareness, with the ability to support booking-related upselling or cross-selling in coordination with the sales team.
- Solid Organization Skills to manage multiple bookings, schedules, and documentation accurately and on time.
- Experience with Training or mentoring peers on booking procedures and system usage is beneficial.
- Comfort with using booking or CRM software, spreadsheets, and other digital tools for data entry and reporting.
- Ability to work in a fast-paced, on-site operational environment and collaborate across departments.
- Prior experience in logistics, transportation, or delivery services is an advantage.
- Relevant education in business, logistics, or a related field, or equivalent practical experience.

📌 Bookings Coordinator (Kochi)
🏢 XGDS (Xpress Global Delivery Services)
📍 Kochi