Assistant Manager – Sales & Operations

About XLNC Exotic Group & SD Stay

XLNC Exotic Group is a US-based business with activities in real estate, hospitality and property services. Its hospitality brand, SD Stay, manages furnished short-term and mid-term rental accommodation across San Diego County, California. The business serves vacation travelers, extended-stay guests, corporate clients and temporary housing customers, with a focus on reliable guest experiences, efficient property operations and sustainable revenue growth.

The India team works closely with US-based field personnel and vendors to support reservations, sales, pricing, guest communication, housekeeping and maintenance.

Position Summary The Assistant Manager – Sales & Operations will help drive occupancy, booking revenue and operational consistency across a multi-property rental portfolio. The role combines commercial execution, OTA distribution, guest experience, team coordination and data-driven performance management. The successful candidate should be comfortable taking ownership of daily outcomes while working with US stakeholders and cross-functional teams.

Key Responsibilities

- Sales and revenue: Track occupancy, average daily rate (ADR), revenue per available rental (RevPAR), booking pace and property-level sales; recommend pricing and promotional actions.
- Lead generation: Support direct bookings and outreach to corporate housing, relocation, traveling healthcare professionals, insurance/ALE and extended-stay customers; follow up on leads and conversion.
- OTA and channel management: Maintain listings, rates, availability, calendars, promotions and content across Airbnb, Booking.com, Vrbo, Agoda and other relevant channels; support onboarding of new portals.
- Guest and property operations: Coordinate check-ins, check-outs, guest messaging, housekeeping, inspections, maintenance and vendor follow-ups; ensure properties are guest-ready.
- Service quality:



Resolve escalations promptly, document incidents, reduce avoidable refunds and cancellations, and improve guest satisfaction and review performance.
- Team coordination: Allocate daily tasks, monitor completion and response SLAs, reinforce SOPs, and coordinate with US-based cleaners, technicians and field teams.
- Reporting and controls: Maintain accurate reservation, sales, expense and operational trackers; prepare daily/weekly MIS and highlight risks, exceptions and improvement opportunities.
- Process improvement: Identify repetitive tasks and operational gaps; support automation, system adoption and scalable workflows.

Required Qualifications

- Bachelor’s degree in Hospitality, Business Administration, Operations or a related field; MBA preferred. • 3–5 years of relevant experience in hospitality, property management, travel, sales operations or a service-led business.
- Experience coordinating teams and multiple operational workstreams; strong ownership and escalation-handling ability.
- Strong Excel / Google Sheets skills, analytical thinking, explicit English communication and comfort working with US teams and schedules.

Preferred Tools & Industry Exposure Exposure to Hostify or another property management system; Airbnb and other OTAs; PriceLabs or Wheelhouse; AirDNA; GoHighLevel or similar CRM; Excel dashboards and workflow automation is advantageous. Training can be provided for company-specific systems.

Performance Measures

Occupancy and revenue growth; ADR / RevPAR; booking conversion and direct-booking contribution; channel and listing accuracy; guest satisfaction and response SLAs; refund/cancellation control; task completion, team productivity and reporting accuracy.

What the Role Offers

Hands-on exposure to US hospitality operations, cross-border coordination, revenue strategy, property portfolio growth and process improvement within an expanding business.

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Asst. Operations Manager (Jalandhar)
🏢 MY SD STAY
📍 Jalandhar