Job highlights

- Experience: 0-3 years in customer-facing or coordination roles. . Education: Graduate in MBA,BBA (preferably with a Marketing specialisation),or any other relevant field.
- Experience: 0-3 Years. Department: Supply
- You will manage end-to-end coordination,provide timely updates,resolve queries,and ensure customers experience smooth and hassle-free support throughout their journey

Job Summary

Associate: Regional Coordination

Location: Pune

Experience: 0-3 Years

Department: Supply

Role Overview

This isn just a role; it a commitment. At Repos, were looking for a dedicated coordinator who can ensure seamless communication and collaboration with customers after they purchase an RFS or RFD.

As an Associate: Customer Coordination, you will be the key link between customers and our internal teams. You will manage end-to-end coordination, provide timely updates, resolve queries, and ensure customers experience smooth and hassle-free support throughout their journey.

What Are RFS and RFD

Repos Fuel Station (RFS): A mobile fuelling solution that enables businesses to get fuel delivered directly to their doorstep without visiting a fuel station.

Repos Fuelling Datum (RFD): A fuel management system that helps businesses track fuel usage, reduce wastage, and improve operational efficiency.

Key Responsibilities

- Customer Coordination
- Act as the single point of contact for customers after the purchase of RFS or RFD.
- Share timely updates regarding manufacturing, dispatch, and delivery timelines.
- Proactively communicate progress and set clear customer expectations.

- Relationship Management

- Build trust-based relationships with customers through clear and empathetic communication.
- Ensure customer engagement is consistent, transparent, and supportive.




- Maintain positive customer relationships throughout the coordination journey.

- Query and Complaint Resolution

- Handle and resolve customer queries and concerns promptly.
- Coordinate with internal teams to ensure timely resolutions.
- Follow up on pending issues to ensure smooth execution and customer satisfaction.

- Documentation and Reporting

- Maintain accurate records of customer interactions, queries, and resolutions.
- Track and monitor customer orders, delivery status, and escalation logs.
- Prepare and share periodic reports on coordination activities and customer feedback.

- Customer Experience Excellence

- Anticipate customer needs and proactively provide guidance.
- Ensure every customer feels heard, valued, and supported.
- Contribute to building a customer-first culture at Repos.

Skills We Value

- Robust communication and interpersonal skills.
- Problem-solving mindset with empathy and professionalism.
- Ability to manage multiple stakeholders and tasks simultaneously.
- Excellent organizational skills and attention to detail.
- Strong follow-up and coordination abilities.
- Customer relationship management and query-handling skills.

Qualifications

- Experience: 0-3 years in customer-facing or coordination roles.
- Education: Graduate in MBA, BBA (preferably with a Marketing specialisation), or any other relevant field.
- Passion for building relationships and driving customer satisfaction.
- Ability to communicate professionally and coordinate effectively with customers and internal teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate: Regional Coordination (Pune)
🏢 Repos Energy
📍 Pune