Job highlights

- Willingness to work night shifts . Must be able to type 30+ WPM with 98% accuracy
- Experience in a skilled / office related environment that required you to work regularly scheduled shifts
- Experience of working in Insurance process would be preferred
- Process licensing commissions transactions as per standard operating procedures (SOPs)
- Perform data entry, data validation, and data analysis with high accuracy
- Review, verify, and update records in internal systems.
- Handle email-based communication with internal teams or clients.
- Ensure compliance with quality standards, turnaround time (TAT), and SLAs
- Identify discrepancies or errors and escalate issues to supervisors when required
- Maintain confidentiality and data security as per company and client policies
- Participate in process improvement initiatives and training programs
- Meet productivity, accuracy, and performance targets consistently
- Researching and processing requests while working on multiple screens and applications.
- Resolving moderately routine questions following pre-established guidelines.
- Performing routine research on customer inquiries.
- Ensuring customer satisfaction and strive to meet exceed service standards.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products,



services and processes performed by the team.
- Ability to work with strict timelines.

WHAT YOULL NEED
- Good written communication skills
- Strong attention to detail and accuracy
- Basic knowledge of MS Office (Excel, Word, Outlook)
- Ability to work with large volumes of data
- Time management and multitasking skills
- Ability to work independently as well as in a team
- Willingness to work night shifts
- Must be able to type 30+ WPM with 98% accuracy.
- Graduation in any stream, Commerce Graduate preferred.
- Experience of working in Insurance process would be preferred.
- Experience in a professional/office related environment that required you to work regularly scheduled shifts.
- Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Effective English business communication skills required to exchange information with client.
- Must have basic Email/ Letter writing skills.
- Good understanding of MS Excel and MS-Outlook.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate II - Licensing (Gurugram)
🏢 SE2
📍 Gurugram