Role & responsibilities
- Assist in executing the caf training charter across region.
- Conduct on-ground training sessions for caf staff on product knowledge, service standards, and operational SOPs.
- Support training initiatives focused on improving sales, speed of service, customer experience, and operational efficiency.
- Deliver live demonstrations and on-floor coaching to caf teams to ensure correct execution of processes and service rituals.
- Assist in training and onboarding new caf employees and ensure smooth induction into operational processes.
- Support recent caf openings by coordinating pre-launch and post-launch training activities.
- Monitor training effectiveness through assessments, feedback, and observation of caf team performance.
- Identify operational gaps and communicate training needs to the Head Training.
- Ensure consistent adherence to SOPs, product standards, and brand service guidelines across cafs.
- Maintain training records, attendance sheets, certifications, and related documentation.
📌 Assistant Training Manager (Pune)
🏢 Chaayos
📍 Pune