About the Role The impact you will make The Assistant Manager Trainee, Clearinghouse India, will lead the team, drive process improvements, and support existing solutions to enhance service growth and scalability. The ideal candidate will have strong knowledge of HIPAA, EDI, and healthcare X12 transactions, along with experience in large-scale cloud-based healthcare applications. The role requires collaboration within a dynamic team and flexibility in responsibilities, schedule, and location.

What you will do

Major Responsibilities/Activities

- Oversee work queues and allocate resources to ensure accurate routing, timely responses, and efficient service delivery.

- Lead, coach, and develop team members through regular feedback, performance reviews, training, and growth opportunities.

- Drive operational excellence by monitoring KPIs, streamlining workflows, improving quality, and implementing cost-effective process enhancements.

- Ensure compliance with regulatory requirements, organizational policies, and service standards through robust quality controls and corrective actions.

- Build an engaged, collaborative culture by recognizing achievements, addressing employee concerns, resolving conflicts fairly, and supporting retention.

- Serve as the key liaison among staff, management, customers, payers, and cross-functional teams, communicating updates, risks, and recommendations clearly.

- Lead teams through changes in technology, policies, and procedures by providing structured communication, training, and transition support.

- Protect customer satisfaction by monitoring feedback, resolving complaints, and ensuring timely, high-quality responses to customer and insurance inquiries across email and phone channels.

- Escalate significant payer, system, account, or service issues with transparent analysis and actionable recommendations; perform additional duties as required to support organizational goals.





- Monitoring the Salesforce and FinThrive Analyze dashboards regularly to ensure optimal process health and promptly report any identified issues to the leadership team

What you will bring
- Education: Bachelor’s degree or equivalent

- Experience: Five or more years in healthcare or customer service preferred

- Communication: Excellent written and verbal skills

- Problem-Solving: Resolves customer complaints, internal conflicts, and other challenges promptly

- Adaptability: Adapts to fast-paced change and helps the team meet evolving requirements

- Customer Service: Maintains customer satisfaction and resolves concerns professionally

- Change Readiness: Adapts quickly to new technologies, processes, and priorities

- Technical Proficiency: Experience with payer portals and Microsoft Office 365

- Stakeholder Collaboration: Collaborates effectively with internal and external stakeholders

What we would like to see
- Excellent written and verbal communication skills

- Proficiency in Microsoft Excel and Presentation development

- Flexibility to work U.S. shifts based on business requirements

- Customer service experience is preferred

- Experience with Salesforce.com is advantageous

- Knowledge of the healthcare domain, particularly EDI and X12 transactions

About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive Award-winning Culture of Customer-centricity and Reliability





At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.

· Professional development opportunities

· Term life, Accidental & Medical Insurance

· Meal and Transport arrangements

FinThrive’s Core Values and Expectations

· Demonstrate integrity and ethics in day-to-day tasks and decision-making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable, and Engaged, operate effectively in the FinThrive environment and the environment of the workgroup, maintain a focus on self-development and seek out continuous feedback and learning opportunities

· Support FinThrive’s Compliance Program by adhering to policies and procedures about HIPAA, GLBA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

© 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks, and logos are owned by FinThrive or related entities. RV092724TJO

📌 Assistant Manager Trainee (Gurugram)
🏢 FinThrive
📍 Gurugram