Responsibilities

- Responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT), Productivity and Accuracy

- Responsible for setting targets to the team members each day/week/month

- Complete the daily, weekly and monthly deliverables and check list

- Develop back up plan and focus on cross training the team

- Conduct regularly Team huddle and cascade information to team on any process or general updates

- Ensure to provide regular AR reports to Internal (Renault Group - Reporting Mangers + Leadership team) and External Stakeholders

- Ensure weekly review of process and create action plan to improve the process especially in below areas

- Make Zero defects Process

- Increase collections and minimize unapplied cash; Improve cash application

- Reduce/ Eliminate unidentified cash

- Establish/Improve the governance with billing team to sort out the issues raised by customers

- Sub-ledger reconciliations

- Reduce Provision for Bad-debts

- Support customers by proposing policies or procedures to improve process

- Review process controls regularly and update controls to secure process





- Handle internal escalation as well as escalation from other stakeholders - First Point of contact for customers for escalations and service deliverables

- Handle Governance calls for review of performance, flag issues and share feedback

- Responsible for Induction and training plan for current joiners in process

- Timely SOPs review and ensure updation of any changes. Ensure update trackers are updated on real time basis

- Quality check on sampling basis for accuracy and process deviation

- Identify and implement process improvement ideas

- Work under pressure, managing absenteeism, attrition and people issues

- Responsible for performance management and appraisals of the team for about 15-20 associates

- Handle team issues such as leave and attendance management

- People responsibilities include: Counsel and mentor team members and direct reports

- Manage performance through coaching and regular feedback

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager (Chennai)
🏢 Renault Nissan Technology u0026 Business Centre India
📍 Chennai