Key Responsibilities

- Receive issues and requests through the organization’s ticketing system.
- (Log tickets when issues are reported through alternate supported channels).
- Timely Incident acknowledgement and response.
- Carry out classification of support tickets and prioritize for resolution.
- Providing functional clarification and responses to the end users’ queries.
- Issue analysis and timely closure of tickets, within defined turnaround times.
- Issue investigation and resolution (or workarounds) through querying the databases.
- Forward identified bug reports to next level of support and provide functional workarounds to the users.
- Ticket / case escalation to the next level of support, as necessary.
- Assist the next level of support in issue resolution by coordinating with end users.
- Document the resolutions provided, to build a knowledge base over a period of time.

Desired qualifications and experience:

- Ability to quickly learn the features and functionality of applications.
- Ability to query databases and use tools to guide users in resolving issues.




- 1-2 years’ overall experience in a professional services organization, with primary focus on using and working with IT systems.
- Experience in a customer facing IT support role.
- Excellent written, presentation, and oral communication skills.
- Experience with .NET framework using C# language, jQuery, Bootstrap and SQL Server

OR web application testing.
- Exposure to any public cloud environment, preferably Azure.

Education:

- Bachelor's degree in engineering or computer science or a related field

Other Attributes:

- Knowledge of automotive sales and business processes desirable
- Strong customer service orientation
- Analytical, troubleshooting, and problem-solving skills
- Focus on maintaining detailed documentation
- Experience working in a team-oriented, team-oriented environment
- Must be proficient in MS Office tools like Word, Excel, and PowerPoint
- Able to work in assigned shifts, with structured handovers at start and end of shift

📌 Application Support -Immediate Joiner (Noida)
🏢 Optimum Info
📍 Noida