Job Summary

Santriya Technologies is seeking an AI Technical Account Manager (TAM) to serve as a trusted technical advisor and relationship owner for enterprise AI clients. The TAM will bridge client business goals with AI technical delivery, ensuring adoption, satisfaction, and long-term account growth.

Responsibilities

- Manage strategic technical relationships with enterprise and mid-market AI clients

- Conduct regular business reviews, health checks, and technical roadmap sessions with client stakeholders

- Translate client requirements into technical solutions with support from solution architects and delivery teams

- Proactively identify adoption risks and develop mitigation plans

- Coordinate cross-functional teams (implementation, data science, support) to resolve client issues

- Track key account KPIs, usage metrics, and success milestones

- Prepare and deliver executive-level presentations on AI value realisation

- Support upsell and cross-sell opportunities by identifying expansion use cases

- Manage client escalations and ensure SLA compliance

- Maintain deep knowledge of Santriya Technologies' AI product and service portfolio

- Gather client feedback and relay insights to product and delivery teams

📌 AI Technical Account Manager (Chennai)
🏢 Santriya Technologies
📍 Chennai