Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration.

You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Your Role and Responsibilities At Confluent, we live by a core value: Earn Our Customers' Love. As a Customer Solutions Consultant (CSC), you'll be a vital partner to our customers, empowering them to unlock the full value of their investment in our cutting-edge streaming data platform.

In this dynamic role, you'll manage a diverse portfolio of customers, from Mid-Market to Enterprise and Strategic accounts. You'll work hand-in-hand with teams across Customer Solutions, Sales, Product, and Engineering, driving activities that ensure technical health, product adoption, and demonstrable value realization. Your efforts will be critical in fostering customer growth and retention.

This position is perfect for individuals who are passionate about technology, eager to solve complex business problems, and possess a strong customer-centric mindset. You'll deepen your technical expertise in Kafka, Flink, and Confluent IP, while leveraging your customer-facing skills in a high-growth environment. You'll collaborate with some of the world's most renowned companies, helping them achieve mission-critical outcomes.

We're looking for curious, motivated professionals ready to accelerate their development and make a significant impact from day one.

- Serve as a Trusted Technical Advisor: Build strong relationships with customers, becoming their go-to technical expert across your diverse portfolio. Proactively support customers through the technical lifecycle, including architecture planning, cluster and security design, monitoring, and automation.

- Lead Post-Sale Engagements: Act as a primary technical contact post-sale, coordinating with internal teams to ensure successful outcomes. Guide customers in maturing their data streaming utilization and optimizing their usage through regular technical health reviews. Introduce new product capabilities via roadmap review sessions and plan for their adoption.

- Drive Customer Success: Collaborate with support engineers to troubleshoot issues, identify root causes, and provide actionable insights for customers to take corrective action. Pinpoint technical objections and strategize to overcome adoption blockers. Identify potential risks and execute mitigation plans with internal stakeholders to prevent customer churn.

- Develop Deep Technical Expertise: Cultivate an in-depth understanding of Confluent's technologies and the intricacies of building streaming applications to resolve complex customer challenges.

Required Education

- Bachelor's Degree

Preferred Education

- Bachelor's Degree





Required Technical and Professional Expertise

- Experience & Technical Aptitude: 5-12 years of experience in Solutions Engineering, Software Development, Data Engineering, Data Architecture, Cloud Architecture, or similar roles. You'll have a passion for solving complex technical problems with a strong understanding of modern infrastructure and streaming technologies, thriving as a self-starter in a fast-paced environment.

- Exceptional Communication: Excellent interpersonal and communication skills, with the ability to concisely explain complex issues and solutions to a variety of technical and non-technical personas.

- Customer Portfolio Management: Demonstrated ability to manage a large customer portfolio, paying strict attention to detail and delivering results across multiple initiatives like driving expansion, customer satisfaction, feature adoption, and retention.

- Cloud & Networking Expertise: Experience with cloud and on-premises architectures, along with a solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos).

- Distributed Systems Knowledge: Experience with distributed systems and infrastructure software such as databases, message queues, Kubernetes, serverless technologies, and/or Big Data products, including developing ETL applications.

- Development & Automation: Experience with software development tools, configuration management, infrastructure automation, and CI/CD tooling (e.g., Terraform, Ansible) is a plus.

- Programming Flexibility: Development language agnostic, with proficiency in Java, Python, or SQL.

- Customer-Centric Mindset: A strong customer-centric approach, understanding the customer journey framework and the ability to prescribe ideal outcomes, guiding customers along their path to success.

- Project Management Skills: Proven project management experience for effective internal stakeholder management, coordinating with various teams to ensure overall account success.

Preferred Technical and Professional Experience

- NA

Years of Experience 5 - 12

About Business Unit IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists, and delivery professionals to enable clients' growth and innovation.

By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets, and making investments in emerging opportunities. Additionally,



the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply.

IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an workplace where everyone can thrive whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback, and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues, keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude, and always striving for an outcome-focused approach within everything that they do.

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Other Relevant Job Details When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Locations: Mumbai, GURGAON, NOIDA, Maharashtra, Haryana, Uttar Pradesh, Delhi (National Capital Territory of Delhi), India

📌 Advisory Customer Solution Consultant (India)
🏢 IBM
📍 India