Job Vacancy: Admission Counsellor

Are you a confident, empathetic, and student-focused professional with a passion for helping individuals make the right academic and career decisions? Do you have strong communication skills and the ability to guide prospective students through their admission journey?

If yes, we invite you to join our dynamic team as an Admission Counsellor

As an Admission Counsellor, you will be responsible for understanding student requirements, providing accurate information about available programs, conducting counselling sessions, handling enquiries, maintaining regular follow-ups, assisting candidates with applications and documentation, and supporting them throughout the admission process.

Roles and Responsibilities

- Handle student and prospective candidate enquiries received through calls, website forms, social media, WhatsApp, email, referrals, and other lead-generation channels.
- Understand the candidate's educational background, professional experience, career goals, preferred course, budget, and learning requirements.
- Conduct one-to-one counselling sessions with prospective students and working professionals.
- Provide accurate and detailed information about available courses, universities, eligibility criteria, program duration, fees, learning modes, specializations, admission procedures, and documentation requirements.
- Help candidates identify suitable academic programs based on their profile, career objectives, and eligibility.
- Explain the benefits, structure, curriculum, academic requirements, and career relevance of different programs in a simple and professional manner.
- Maintain regular and systematic follow-ups with interested candidates through calls, WhatsApp, email, and scheduled counselling sessions.
- Guide candidates through the complete admission journey, from initial enquiry to application submission and final admission confirmation.
- Assist candidates in completing application forms and submitting required academic and personal documents.
- Coordinate with internal admission, operations, documentation, university relationship, and finance teams for smooth processing of student applications.
- Follow up with candidates regarding incomplete applications, pending documentation, Pending Payments, and other required formalities.
- Maintain accurate records of every candidate interaction, counselling session, follow-up, application status, and admission status in the CRM.
- Update lead stages and follow-up dates regularly to ensure that no genuine enquiry is missed.
- Handle candidate queries and concerns related to program eligibility, fees, university credibility, learning mode, duration, examinations, academic support, and admission procedures.
- Build trust and maintain skilled relationships with prospective students and their families throughout the counselling process.
- Achieve assigned monthly admission and enrolment targets while maintaining ethical counselling practices.
- Participate in regular training sessions to stay updated about universities, programs, fees, eligibility criteria, admission policies, and industry developments.




- Maintain complete transparency while counselling students and avoid making unauthorized commitments regarding admissions, scholarships, recognition, placements, or career outcomes.

Primary Skills (Must Have):
- Bachelor's degree in any discipline. Candidates with qualifications in Education, Business Administration, Marketing, Psychology, Communication, or related fields will be preferred.
- Minimum 1–2 years of experience in admission counselling, education counselling, EdTech, university admissions, career counselling, inside sales, or a related field.
- Excellent verbal and written communication skills.
- Strong command of English and Hindi.
- Excellent interpersonal and active listening skills.
- Ability to understand candidate requirements and recommend suitable academic programs.
- Strong counselling, relationship-building, and follow-up skills.
- Ability to communicate complex academic information in simple and easy-to-understand language.
- Comfortable handling multiple student enquiries and maintaining regular follow-ups.
- Ability to work in a target-oriented admission environment.
- Solid objection-handling skills and the ability to address candidate concerns professionally.
- Basic knowledge of CRM systems and lead-management processes.
- Ability to maintain accurate counselling notes and candidate records.
- Strong understanding of the student admission journey, from enquiry to enrolment.
- Good knowledge of higher education, online education, distance learning, professional programs, or university admission processes will be an advantage.
- Ability to maintain professionalism, transparency, and ethical standards while counselling candidates.

Secondary Skills (Nice to Have):
- Career Counselling: Ability to understand a candidate's career aspirations and suggest suitable academic pathways accordingly.
- Candidate Profiling: Experience in evaluating educational background, work experience, career objectives, and eligibility before recommending a program.
- CRM Management: Experience working with admission CRM or lead-management platforms and maintaining accurate candidate records.
- Lead Follow-Up Management: Strong ability to manage multiple follow-ups systematically without losing potential candidates.
- Objection Handling: Ability to professionally address concerns related to fees, program credibility, duration, learning mode, eligibility, and career outcomes.
- University & Program Knowledge: Familiarity with different universities, degree programs, certifications, specializations, and admission requirements.
- Application Assistance: Experience guiding candidates with application forms, document submission, verification, and payment procedures.
- Relationship Management: Ability to build long-term trust with students, working professionals, parents, and other stakeholders.
- Student Engagement:



Strong ability to maintain candidate interest throughout the admission journey.
- Communication Tools: Comfortable using WhatsApp Business, email, Google Meet, Zoom, Microsoft Teams, and similar communication platforms.
- MS Office / Google Workspace: Working knowledge of Microsoft Excel, Google Sheets, Word, Google Docs, and presentation tools.
- Problem-Solving Skills: Ability to resolve student concerns and coordinate internally for quick and effective solutions.
- Time Management: Ability to prioritize fresh leads, hot prospects, scheduled follow-ups, and pending applications efficiently.
- Team Collaboration: Ability to work closely with marketing, admissions, operations, finance, and university coordination teams.
- Adaptability: Ability to quickly learn new programs, universities, admission policies, and counselling processes.

Preferred Candidate Profile: We are looking for a candidate who is:
- Confident and professional in communication.
- Patient and empathetic while dealing with students.
- Comfortable speaking with both students and working professionals.
- Result-oriented without compromising counselling quality.
- Disciplined with follow-ups and CRM updates.
- Capable of understanding individual student requirements.
- Able to build trust rather than relying on aggressive selling.
- Willing to continuously learn about new courses, universities, and education trends.
- Comfortable working with admission targets and performance metrics.
- Responsible and accountable for assigned leads.

Key Performance Areas: The Admission Counsellor's performance may be evaluated based on:
- Number of student enquiries handled.
- Response time for fresh leads.
- Number of successful counselling sessions.
- Follow-up completion rate.
- Applications generated.
- Application completion rate.
- Number of confirmed admissions.
- Admission conversion percentage.
- Accuracy of CRM records.
- Candidate engagement and communication quality.
- Achievement of monthly admission targets.
- Adherence to counselling and compliance guidelines.

About Volmint Technologies: At Volmint Technologies, we are passionate about transforming the education ecosystem through innovative technology, digital platforms, and education-focused solutions.

We work closely with educational institutions and education-sector organizations to create solutions that simplify operations, improve accessibility, enhance student experiences, and support the evolving requirements of modern education.

Driven by a customer-centric and technology-focused approach, we aim to empower educational institutions, students, and professionals with solutions that make academic and administrative processes more efficient, transparent, and accessible.

Joining Volmint Technologies means becoming part of a growing organization where innovation, professional development, collaboration, and continuous learning are encouraged.

Address

Head Office:

WZ-6, Jail Road, Lajwanti Garden, Janakpuri,

New Delhi, Delhi - 110046

IT Office:

29/2, Vijay Enclave, Dwarka-Palam Road,

Delhi - 110045

Website

www.volmint.com

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Admission Counselor (Dashrath Puri)
🏢 Volmint Technologies
📍 Dashrath Puri