Accounting Customer Support Analyst

Position Responsibilities:

- Provide quality accounting software support to clients using Deltek products.

- Responds to incoming support requests in a prompt, professional and helpful manner

- Assess the nature of customer concerns and resolve support issues by utilizing troubleshooting skills and product knowledge.

- Stay updated with the latest AI technologies and integrate them into support processes.

Qualifications:

- Experience in customer service and/or software support.

- Clearly document all customer interactions, issues and resolution per our best practices guide.

- Experience with support of accounting software is desired.

- Knowledge of accounting principles, preferably gained through working with accounting applications or within an educational setting.

- Proven ability to work successfully in a team setting and effectively organize tasks based on priority.

- Demonstrates the ability to work independently and maintain self-motivation, while also recognizing when to seek guidance from senior analysts for tasks that exceed current skill levels or involve high severity issues.

📌 Accounting Support Services Analyst (Bengaluru)
🏢 Replicon
📍 Bengaluru