Essential Job Duties and Responsibilities:

Description:

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Role- Account Development Director / Sr Manger – AD. Reports to Program Director – Gurugram Site

Work Location- Sector 48, Gurugram. Candor Techspace

Looking for 9+ years

Key Responsibilities

1. Strategic Partnership & Relationship Management

- Serve as a key interface between Aspire and the client's business representatives, facilitating business reviews, governance discussions, operational alignment and ongoing stakeholder engagement.
- Drive partnership governance and value realisation, ensuring alignment on strategic priorities, agreed commitments, service deliverables and business outcomes.
- Manage business requirements, operational priorities, escalations and executive communications, ensuring timely resolution and sustained stakeholder confidence.
- Lead and coordinate Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), Steering Committee meetings and other governance forums, including preparation of management presentations, performance reports, action trackers and executive summaries.
- Facilitate cross-functional collaboration across service delivery, operations, technology, learning and development, and vendor teams to ensure alignment on business priorities and execution.
- Monitor and communicate key operational, financial and performance indicators, providing leadership with visibility into account health, emerging risks, dependencies and improvement opportunities.

2. Account Governance & Leadership Coordination

- Partner with the Program Director in driving continuity,



governance and effective oversight of strategic and operational workstreams.
- Facilitate periodic governance reviews, leadership updates and structured status reporting.
- Drive accountability and follow-through on key decisions, action points and business commitments.
- Ensure effective coordination between leadership and functional teams to maintain alignment on programme priorities.

3. Operational Performance & Service Excellence

- Drive visibility and coordination of operational performance reporting, including:
- Outage Severity Reporting
- Downtime Reporting and Metrics
- Incident Management Reporting
- Service Performance Tracking

- Facilitate operational readiness, service improvement initiatives and cross-functional resolution of identified gaps.
- Monitor performance trends, highlight potential risks and support timely interventions to maintain service delivery standards.
- Identify opportunities to strengthen reporting frameworks, operational efficiency and service excellence.

4. Business Continuity & Transition Management

- Partner with the Program Director's office in driving Business Continuity Planning (BCP) for account governance and leadership-related activities.
- Ensure structured handovers and knowledge transfer during organisational, operational or leadership transitions.




- Establish and maintain knowledge repositories, governance records, process documentation and continuity frameworks.
- Support business resilience through effective coordination and preparedness for planned and unplanned transitions.

5. Compliance, Audit & Financial Governance

- Oversee tracking and completion of mandatory programme-specific training and compliance requirements.
- Support audit readiness, compliance reviews and adherence to applicable organisational and contractual requirements.
- Coordinate preparation of monthly billing exhibits and supporting documentation for invoicing.
- Ensure timely collation, validation and submission of governance, compliance and financial documentation.
- Facilitate coordination with relevant internal teams to address audit observations and compliance-related dependencies.

6. Strategic Initiatives & Project Coordination

- Coordinate strategic transformation, service enhancement and business improvement initiatives, including:
- Service delivery enhancements
- Process optimisation and reporting automation
- Operational efficiency initiatives

- Drive stakeholder alignment across business, operations, technology and support functions to ensure effective implementation.
- Track project milestones, deliverables, dependencies and advantages realisation.
- Provide leadership with regular progress updates, highlighting risks, opportunities and areas requiring intervention.
- Proactively identify opportunities to enhance the overall partnership, governance framework and business outcomes.

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