We are looking for an experienced and customer-focused Ticketing Executive who can manage travel bookings efficiently and ensure a smooth experience for customers. The ideal candidate should have hands-on experience with Galileo and Amadeus GDS, strong ticketing knowledge and the flexibility to work in both day and night shifts.
### Key Responsibilities
- Handle flight reservations, ticket issuance, fare quotations, reissues, refunds and cancellations using Galileo and Amadeus.
- Manage customer enquiries and provide timely assistance through calls, emails and other communication channels.
- Ensure accurate booking details, fare calculations and ticketing documentation.
- Handle customer requests from initial enquiry through booking confirmation and post-booking support.
- Process customer payments and maintain daily sales and payment reconciliation.
- Coordinate with airlines,
travel partners and internal teams to ensure smooth ticketing operations.
- Resolve booking-related issues and provide prompt solutions to customer concerns.
- Maintain accurate booking records and adhere to company procedures.
### Requirements & Qualifications
- Minimum 3 years of experience in travel agency ticketing operations.
- Hands-on experience with Galileo and Amadeus GDS platforms.
- Graduate or diploma qualification in any relevant discipline.
- Good communication and customer-handling skills.
- Strong attention to detail and accuracy in ticketing operations.
- Ability to work independently and manage multiple bookings in a fast-paced setting.
- Willingness and flexibility to work in both day and night shifts, based on operational requirements.