We're Hiring: Team Lead /Group Coordinator - Quality (RCM)

Job Title: Team Lead - Quality (Revenue Cycle Management)

Experience: 5+ Years in Revenue Cycle Management (RCM)

Work Mode: Work From Office (WFO)

Location: Kosmo One, Ambattur, Chennai

Key Responsibilities

- Lead and manage the Quality Assurance team supporting Billing, Payments, and AR operations.
- Allocate audits, monitor auditor productivity, and ensure quality deliverables are completed within agreed timelines.
- Conduct and oversee process-level audits to evaluate accuracy, compliance, and operational effectiveness.
- Review audit findings, identify process gaps, and recommend corrective and preventive actions.
- Monitor quality metrics, including accuracy scores, error trends, and compliance adherence.
- Prepare and present quality reports, dashboards, and insights to management and clients.
- Analyze inventories, work queues, and backlogs to identify operational risks and improvement opportunities.
- Track client KPIs and ensure quality, productivity, and turnaround time targets are consistently achieved.
- Collaborate with Operations, Training, and Process Excellence teams to resolve quality issues and improve performance.
- Perform root cause analysis for recurring errors and process deviations.
- Conduct calibration sessions, quality reviews,



and training programs to enhance team performance and process consistency.
- Drive continuous improvement initiatives to improve quality outcomes and client satisfaction.
- Act as a key stakeholder in client communications related to quality performance and process compliance.

Required Qualifications & Experience

- Overall 5+ years of experience in Revenue Cycle Management (RCM).
- Minimum 1 year of experience as a Team Lead, Group Coordinator (GC), or in an equivalent leadership role.
- Minimum 2 years of experience as a Quality Auditor within the RCM domain.
- Strong experience in Accounts Receivable (AR), Billing, and Payments processes.
- Hands-on experience in auditing and quality monitoring across Billing, Payments, and AR functions.
- Strong communication, analytical, leadership, and stakeholder management skills.

Why Join Us?

- Chance to lead a high-performing Quality team in the U.S. healthcare RCM domain.
- Exposure to end-to-end Billing, Payments, and AR operations.
- Collaborative work workplace with strong career growth opportunities.
- Prospect to drive quality transformation and operational excellence initiatives.

How to Apply?

HR Name: Yuvaraj

Call & WhatsApp: +91 96006 02053

Email: [email protected]

📌 We're Hiring: Team Lead / Group Coordinator - Quality (Chennai)
🏢 Asprcm Solutions
📍 Chennai