Skill: ServiceNow Admin/Support

Experience:5 to 7 Years

Location:Chennai

Notice:Immediate to 15 Days

Responsibilities

Direct Responsibilities

- Ably support an expanding and maturing ServiceNow environment.

- Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal and CMDB.

- Adheres to existing platform governance process for support and maintenance.

- Day to day support and maintenance of the ServiceNow platform.

- Build requested items and task using workflows/flow designer to manage process.

- Resolve ITSM Production support issues in ServiceNow.

- Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL's

- Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters

- Create reports and dashboards as needed.

Contributing Responsibilities

- Training, Mentoring and Coaching user community on the Use of ServiceNow.

- Monitor Health, usage and overall compliance of ServiceNow and its applications

Technical & Behavioral Competencies





- Positive Knowledge and experience of the Service Now Solution and applications, ​

- Ability to anticipate business/strategic evolution​.

- Ability to manage/facilitate a meeting, seminar, committee, training.

Specific Qualifications:

- 5+ years of experience as a ServiceNow Administrator.

- Certified System Administrator (CSA) Recommended

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

- Strong understanding of the ITIL framework & ITSM best practices

- Experience with JavaScript, XML, HTML, Single Sign-On technologies.

- Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.

- Robust problem solving, decision-making, and analytical abilities.

- Ability to analyze technical requirements and translate them into actionable deliverables

📌 ServiceNow Support/Admin-5 to 7 Years-Chennai-Immediate Joiners
🏢 The Whiteboard
📍 Chennai