Job Summary

should have experience in end to end Order to Cash cycle

- should have good experience in Cash application process as Team Manager

10+ yrs exp

Key Responsibilities

Work as a Team Manager in the Cash Applications team.

Key responsibilities would include :-

- Lead a team of Cash Applications Analysts, SMEs and Team Leads for the assigned AR Portfolio.

- Be the primary owner of team's performance and service levels

- Identify and lead efforts to execute process improvements and transformation opportunities

- Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)

- Be responsible to implement industry best OTC operational practises, identify tools and technology as applicable for the process

- Lead internal and external goverance for team performance and process health

- Be the process owner in Cash Applications team and provide guidance to overall team





- Drive operational excellence and responsible for people and performance management

Skill Requirements

Good communication skills

- Analytical & problem solving skills.

- Able speak and coordinate with other functions inorder to resolve the issues on time

- Prior Team handling and people management is mandatory

- Managing customer experience

- Stakeholder and change management

Must Have Skill

LTC- Billing / Invoice,LTC- Cash Apps

Positive to Have Skill

Other Requirements

Hands on experience in SAP(including invoicing, contracts, workflows)

- Preferable: Zendesk, Seibel CRM

- Experience in Workflow tools

- Experience in MS Office

- Experience in Visio (Creating process flows/Blue prints)

📌 Service Delivery Manager (DPO) (Chennai)
🏢 HCLTech
📍 Chennai