Job highlights

- With your expertise in IT services,youll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle,as per the communication plan
- Preferred Skills and Experience

Job Summary Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, youll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process. At Kyndryl, youll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business.

As a part of our team, youll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery. Youll be responsible for managing Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes. Youll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.

As a Service Coordinator at Kyndryl, youll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution. Youll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged. With your expertise in IT services,



youll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.

If youre a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect prospect for you. Come join us at Kyndryl and lets work together to create innovative and progressive technical solutions for our customers and our communities.

Responsibilities

- Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers.
- As a Service Coordinator, youll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.
- At Kyndryl, youll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business.
- As a part of our team, youll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery.
- Youll be responsible for managing Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes.
- Youll also be responsible for driving process improvements through service improvement plans,



monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.
- As a Service Coordinator at Kyndryl, youll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution.
- Youll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged.
- With your expertise in IT services, youll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.
- If youre a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you.
- Come join us at Kyndryl and lets work together to create innovative and progressive technical solutions for our customers and our communities.

Requirements

- At least 5 years of experience in a key IT discipline such as desktop field services, network support, applications, security, or IT management
- Capability to navigate effectively between infrastructure and application platforms, businesses and functions, end users and senior management
- Expertise in desktop, technical, and help desk support, incident management, and service improvement
- Experience in SLA Management/Service Management
- Expertise in customer service and customer communications

Preferred Skills and Experience

- ITIL certified
- High level communicator with good written and verbal skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Co-ordinator (Chennai)
🏢 Kyndryl
📍 Chennai