Location: Chennai

Experience: 7+ years

Work arrangement: Hybrid

About the role

We are looking for a Senior Application Support Engineer to join our L3 RGS Global Operations team. In this hands-on role, you will serve as a technical subject matter expert, investigating complex production issues across application, integration, platform, and data layers. You will work closely with Engineering, Product Management, and Operations to resolve critical issues, prevent recurrence, and support the rollout of current features.

What youll do

- Investigate and resolve complex production issues through code analysis, log investigation, and technical evidence.

- Act as a senior escalation point for issues that require expertise beyond general L3 support.

- Perform root-cause analysis and partner with Engineering to deliver and validate lasting fixes.

- Analyze APIs, integrations, application flows, and system behavior across distributed environments.

- Use Java, JavaScript, HTML, SQL, Linux/UNIX, and scripting skills to support investigations and develop diagnostic tools.

- Create and maintain runbooks, troubleshooting guides, knowledge articles, and technical documentation.

- Support new features, integrations, releases, and operational readiness activities.

- Share technical knowledge and mentor other support engineers.

What were looking for





- 7+ years of relevant experience in senior application support, production support, software engineering, or a related technical role.

- Strong hands-on Java development and debugging skills.

- Knowledge of JavaScript and HTML, including the ability to investigate front-end behavior and event flows.

- Experience with APIs, system integrations, SQL, and distributed or multi-system applications.

- Strong Linux/UNIX knowledge and scripting skills.

- Experience with production incident management, log-based troubleshooting, RCA, and problem management.

- Clear written and verbal communication skills, with the ability to document technical findings and collaborate across teams.

- A bachelor’s degree in Computer Science, Software Engineering, IT, or equivalent relevant experience.

Preferred experience

- OpenSearch, DQL, or similar log-query tools.

- Microservices, game platforms, Remote Game Server (RGS), Player Account Management (PAM), or iGaming environments.

- Experience with adapters, integrations, customizations, or globally distributed support teams.

- Technical mentoring or leadership experience.

If you enjoy solving complex technical problems and improving the reliability of business-critical platforms, we welcome your application.

📌 Senior Application Support Engineer (Chennai)
🏢 Everi India
📍 Chennai