Position: Manager - Transformation - Customer & Operations (Consulting), Gurgaon/ Mumbai / Bengaluru/ Hyderabad/ Chennai

Department: Consulting Experience: 5 to 10 years Job Type: Full Time Number of Positions: 1 Location: Gurgaon/ Mumbai / Bengaluru/ Hyderabad/ Chennai

Skills set

Business Strategy, Business Transformation, Business Development, Go-to Market, BU Strategy, CDD/ODD, AI Strategy, Revenue Enhancement, Communication Skills, People Management, L&D;, Client Management

Location: Gurgaon/ Mumbai / Bengaluru/ Hyderabad/ Chennai

Transformation - Customer & Operations is a part of the Business Consulting practice of ours

Transformation – Customer & Operations advisory practice assists clients in their business transformation journey, enabling clients to make the informed business decisions. The practice advises clients on core business issues such as enhancing revenues, optimizing costs and improving efficiencies, with a focus on growing revenue and EBITDA.

The practice plays a pivotal role in implementing solutions, working with CXO’s and anchoring their overall business agenda.

Within Customer & Operations practice, we are currently hiring for team members who will advise clients and help them drive Strategic growth and business transformation related initiatives. The team members will deliver engagements for clients in India and International markets across all industries, providing services such as:

- Strategy (e.g., Growth, Market entry, Corporate & BU, Customer strategy etc.)
- AI strategy and transformation
- Revenue enhancement
- Business transformation
- Go-to-Market

What you will do





- Client management and engagement delivery
- Understand the client needs and expectations based on interactions with key stakeholders and C-Suite
- Develop strong relationships with your client maps stakeholders (such as BU heads, Functional Heads, Strategy leads amongst others), by playing a role of trusted advisor through deep subject matter expertise / thought leadership / quality and depth of analysis
- Independently manage engagement delivery - building a customized approach for the engagement, bringing in the best practices from the sector/ Firm, building compelling and differentiated value propositions, driving project delivery through the team, and driving effective implementation of desired outcomes

Business development

- Understand the future needs of the client and identify the right solution to be pitched to potential clients
- Develop technical and commercial proposals to meet the client needs

Project management

- Manage project budgeting, operational metrics, financing, resourcing, risk compliances and the overall project health

People management

- Define explicit expectations for each of the team members on roles, deliverables, and timelines,



and keep them motivated and ensure their well-being during project delivery
- Identify learning and development needs of team and provides coaching, mentoring and stretch assignments to attract, develop and retain our most talented colleagues.
- Develop and enhance career path of appraisees through identification of relevant opportunities that align with the goals set / defined
- Clear communication of expectations, goals and path alongside areas of improvement and key initiatives to be undertaken

Internal initiatives & compliance:

- Ensure compliance with Firm's processes and policies such as Goal setting, performance development, L&D;, timesheets, risk processes etc.
- Participate in and lead firm initiatives – L&D;, recruitment, and Thought leaderships.

Essential Experience and Qualification

MBA/PGDM from a top tier Business school The candidate should have the following experience:

- Overall 4+ years of experience with min 3 years in Strategy engagements (preferably across at least 2 topics among Growth strategy, Market entry strategy, Corporate strategy, BU strategy, M&A; strategy, Transactions & Diligence (CDD/ODD))
- Ability to serve a full range of client assignments
- Ability to project poise, confidence and maturity in both internal and external situations

Additional Information

- This is Hybrid Model Working
- Candidates are expected to visit client location at Chennai as per business requirements.

Interview mode: 2-3 virtual rounds

Required Qualification

MBA/PGDM from a top tier Business school

With a BIG4 Consulting Firm

📌 Manager - Transformation - Customer & Operations (Consulting), Gurgaon/ Mumbai / Bengaluru/ Hyderabad/ Chennai
🏢 AALUCKS Talent Pro
📍 Chennai