Company Description Paytm is India’s leading AI-first payments and financial distribution platform, serving consumers, merchants, and enterprises across the country. The company focuses on enabling seamless digital payments and access to financial services, supporting a wide range of everyday transactions and business needs. Paytm’s ecosystem combines advanced technology, data-driven insights, and user-friendly products to drive financial inclusion and convenience.

Team members join a fast-paced workplace that values innovation, customer-centric thinking, and continuous improvement. With the #PaytmKaro spirit, the organization encourages proactive problem-solving and ownership at every level.

Role Description The Group Leader role at Paytm is a full-time, on-site position based in Bhanjanagar.

The Group

Leader will oversee a team responsible for driving adoption of Paytm’s products and services, supporting local merchants and consumers, and ensuring high-quality customer interactions. Day-to-day tasks include planning and monitoring team activities, setting performance goals, providing coaching and feedback, and ensuring adherence to operational and compliance standards. The role involves collaborating with cross-functional teams, tracking key metrics, preparing regular reports,



and implementing initiatives that enhance productivity and service quality.

The Group

Leader is expected to foster a positive work environment, resolve issues promptly, and represent Paytm’s values in all interactions.

Qualifications

- Ability to lead, motivate, and manage teams, including experience in setting goals, monitoring performance, and providing constructive feedback.
- Strong communication and interpersonal skills to interact effectively with team members, merchants, customers, and internal stakeholders.
- Basic understanding of digital payments, financial services, or technology products, with the ability to learn Paytm’s offerings quickly.
- Solid organizational and problem-solving skills, including the capacity to prioritize tasks, manage time, and handle escalations.
- Comfort with data and reporting, including tracking KPIs, preparing summaries, and using digital tools or dashboards for performance monitoring.
- Ability to work on-site in Bhanjanagar and adapt to a dynamic, target-driven environment.
- Previous experience in sales, operations, customer service, or team leadership is preferred.
- Graduate degree in any discipline; a background in business, commerce, or management is an added advantage.

📌 Group Leader (Brahmapur)
🏢 Paytm
📍 Brahmapur