Job Summary

JD for the MSD 365 - Techno functional 5+ years of experience as a D365 Finance & Operations Techno-Functional Consultant, with stronger emphasis on functional support and business process understandingHands-on experience supporting D365 Finance modules, including monitoring and handling P1, P2, and P3 incidents, with effective troubleshooting and resolutionStrong functional problem-solving skills, including root cause analysis for recurring issues and escalation of complex technical issuesExperience in configuring and managing D365 F&O; setups based on evolving business requirements and validating fixes through UAT testingWorking knowledge of technical components, including X++, SQL (querying), XML, and JSON, sufficient for functional debugging and coordination with technical teamsExperience using integration and testing tools such as Postman (or similar) to validate APIs and third-party integrationsStrong communication skills, including clear issue updates, coordination with business users and third-party vendors, and end-user training and system knowledge transfer

Key Responsibilities

1. Lead and mentor the technical team in crm / d365 ce ootb implementation, configuration, and customization.
2.



Collaborate with stakeholders to gather requirements and translate them into technical solutions within the crm system.
3. Design and develop customizations, workflows, plugins, and integrations to enhance crm functionality.
4. Ensure the best practices in crm development are followed and maintain data integrity within the crm system.
5. Conduct system testing, performance tuning, and troubleshooting of crm solutions.
6. Provide technical support and guidance to end-users and resolve any crmrelated issues in a timely manner.

Skill Requirements

1. Strong expertise in crm / d365 ce outofthebox functionalities, configurations, and customizations.
2. Proficient in developing custom workflows, plugins, and integrations within the crm system.
3. Excellent problem-solving and analytical skills to troubleshoot technical issues and optimize crm performance.
4. Solid understanding of crm best practices and data management principles.
5. Ability to communicate effectively with cross functional teams and stakeholders.
6. Experience in leading a technical team and managing crm projects effectively.

Must Have Skill

Microsoft Dynamics 365

Positive to Have Skill

Other Requirements

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📌 Dynamics CRM Technical Lead (Chennai)
🏢 HCLTech
📍 Chennai