Job highlights

- User Training & UAT Support. We are looking for a D365 Retail & Commerce Functional Consultant with 8+ years of experience to assess customer retail operations,optimize Dynamics 365 Commerce configurations,and enable business users to fully leverage D365 Retail & Commerce capabilities across stores,channels,and customer engagement processes

Microsoft Dynamics 365 Commerce / Retail Retail POS and Store Commerce

Omnichannel Retail Operations

Pricing & Promotion Management

Loyalty and Customer Engagement

Product Information Management (PIM)

Order Management and Fulfillment

Retail Channel Management

Inventory & Replenishment

Commerce Scale Unit (CSU)

Integration and Data Migration

User Training & UAT Support

We are looking for a D365 Retail & Commerce Functional Consultant with 8+ years of experience to assess customer retail operations, optimize Dynamics 365 Commerce configurations, and enable business users to fully leverage D365 Retail & Commerce capabilities across stores, channels, and customer engagement processes.

- 8+ years of experience in retail and commerce solutions, with robust hands-on expertise in Microsoft Dynamics 365 Commerce / Retail.
- Evaluate current customer configuration across Retail Headquarters, POS (Point of Sale), Call Center, E-commerce, Store Operations, Product Assortments, Pricing & Promotions, Loyalty Programs, and Channel Management.
- Assess retail business processes and identify configuration gaps, operational inefficiencies, and system issues impacting store performance, customer experience, inventory visibility, and sales operations.
- Recommend and implement configuration improvements to optimize omnichannel retail operations,



including store management, online sales, order fulfillment, returns, and customer engagement.
- Configure and support Commerce Scale Unit (CSU), Retail Channels, POS devices, payment integrations, fiscal integrations, and retail statement processing.
- Review and optimize product information management (PIM), product catalogs, assortments, categories, attributes, barcodes, and channel synchronization processes.
- Support setup and enhancement of pricing strategies, discounts, promotions, coupons, loyalty programs, gift cards, and customer rewards management.
- Work closely with business stakeholders to understand retail challenges and translate business requirements into scalable D365 Commerce configurations and solutions.
- Configure and support order management processes, including buy online pickup in store (BOPIS), ship-from-store, click-and-collect, customer orders, and omnichannel fulfillment capabilities.
- Review inventory visibility and retail replenishment configurations to improve stock availability, reduce stockouts, and support efficient store operations.
- Train store associates, retail managers, customer service teams, merchandising teams, and business users on effective use of D365 Commerce functionality, POS operations, and retail workflows.
- Strong communication and stakeholder management skills with the ability to explain complex retail and commerce concepts in a clear, business-friendly manner.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Retail & Commerce Functional Consultant (Chennai)
🏢 Bahwan Cybertek
📍 Chennai