Company - Tech Mahindra

Job Role - Customer Support Associate- Voice process

Job Location - Chennai (Work from Office)

Roles & Responsibilities

- Handle inbound and outbound customer calls or emails professionally.
- Address customer queries with empathy and effective resolution.
- Communicate fluently in English and at least one native language.
- Deliver exceptional customer experience through active listening and problem-solving.
- Maintain service quality standards and process compliance.
- Accurately document customer interactions and resolutions.
- Ensure timely response and closure of customer concerns.

Education

- Any Graduate
- Any Postgraduate

Work Schedule

- 6 Days Working
- 1 Rotational Week Off
- Fixed shift timings( 9am to 6pm & 10am to 7pm)

Work Location Tech Mahindra Limited No. 90/B-1, SBC Tech Park, Madras Tiruvallur High Road, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058

Required Skills





- Excellent verbal and written communication skills in English.
- Neutral Indian accent preferred.
- Fluency in Kannada, Malayalam, or Hindi with English.
- Strong active listening and probing abilities.
- Good typing speed and accuracy.
- Ability to remain calm and diplomatic during customer interactions.
- Robust attention to detail and customer-focused approach.
- Excellent interpersonal and problem-solving skills

Salary Package Language - Annual CTC - 2.60 LPA 3.40 LPA(Based on relevant Experience (BPO))

Hindi - Only experienced (min 1 yr relevant exp) required *

Interested candidates who are available for immediate joining can share their updated resume to the below contacts:

[email protected]

Nadhiya (phone hidden)

Apply now and be a part of Tech Mahindra's growing customer support team in Chennai!

📌 Customer Support Executive (Voice Process) | TECH Mahindra (Chennai)
🏢 Tech Mahindra
📍 Chennai