Duties and Responsibilities

Implementation Analysis &

- Solution Design

- Assess and document current-state customer workflows, business processes, and system usage.

- Conduct gap analyses to identify areas where product configuration, process changes, or custom solutions are required.

- Translate business needs into functional requirements, use cases, process flows, and documentation, with acceptance criteria and traceability.

- Evaluate system capabilities and constraints to ensure alignment with customer goals and regulatory requirements.

Project Execution &

- Delivery Management

- Plan and manage implementation milestones, tasks, dependencies, and timelines across multiple concurrent clients and projects.

- Develop and maintain detailed implementation plans aligned to scope, budget, and delivery commitments.

- Track risks, issues, assumptions, and change requests; drive mitigation and escalation as needed.

- Coordinate cross-functional efforts across Product, Engineering, Operations, and Customer teams.

Customer &

- Stakeholder Management

- Serve as a primary point of contact for implementation-related activities and deliverables.

- Facilitate client working sessions, design reviews,



status meetings, and readiness checkpoints.

- Communicate progress, risks, and decisions clearly to both internal and external stakeholders, escalating and communicating blockers and challenges appropriately.

- Support change management and guide customers through process and system adoption.

System Configuration, Testing &

- Go-Live Support

- Assist with system configuration, data validation, and migration activities as part of implementation.

- Develop test plans, test cases, and support User Acceptance Testing (UAT).

- Coordinate go-live readiness, cutover activities, and post-implementation stabilization.

Data, Reporting &

- Continuous Improvement

- Leverage data and reporting to monitor implementation progress, outcomes, and customer adoption.

- Identify trends, inefficiencies, and opportunities for automation or process improvement.

- Document best practices, lessons learned, and implementation standards to support continuous improvement and scalability.

Pay: Up to ₹3,200,000.00 per year

Work Location: In person

📌 Business Process and Systems Analyst, Implementation (Chennai)
🏢 SUPER CURE
📍 Chennai