Job Summary

We are looking for a responsible and customer-oriented Service Advisor to join our service team. The candidate will be responsible for handling customer enquiries, understanding vehicle service requirements, coordinating with technicians, and ensuring customer satisfaction.

Key Responsibilities

- Welcome customers and understand their vehicle service requirements.

- Prepare job cards and record customer complaints.

- Explain vehicle repair and maintenance requirements.

- Provide service cost estimates and delivery timelines.

- Coordinate with technicians and service managers.

- Update customers about vehicle service progress.

- Ensure timely vehicle delivery.

- Handle customer complaints and provide suitable solutions.

- Explain additional repairs and obtain customer approval.

- Maintain customer records and service history.

- Follow up with customers after service.





- Achieve customer satisfaction and service targets.

Required Skills

- Good communication and customer-handling skills.

- Basic automobile knowledge.

- Knowledge of vehicle servicing and maintenance.

- Basic computer and documentation skills.

- Problem-solving and coordination skills.

- Ability to handle customer complaints professionally.

- Valuable teamwork and time-management skills.

Educational Qualification

- Diploma / ITI / Any Degree.

- Automobile or Mechanical background preferred.

- Freshers and experienced candidates can apply.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement

- Provident Fund

Work Location: In person

📌 Service Advisor (Thoothukudi)
🏢 Pearl Motors
📍 Thoothukudi