We are hiring a Lead WAN Vendor & Lifecycle Specialist to lead vendor oversight and lifecycle operations for our global Wide Area Network footprint. You will run service transitions, circuit and SD-WAN asset inventory, invoice governance, and KPI/SLA reporting across offices and data centers. Apply to drive stronger carrier performance, clean documentation, and measurable cost reductions

Responsibilities

- Act as the primary interface for all global network service providers, telecom carriers, and hardware vendors

- Monitor and report vendor execution against contractual SLAs and KPIs

- Coordinate with Procurement and Legal to negotiate pricing, contract renewals, and master service agreements

- Serve as the internal escalation contact for repeated carrier outages or stuck provider service tickets

- Keep a complete inventory of all active network circuits and SD-WAN hardware assets

- Manage end-to-end delivery for recent circuit installs, migrations, disconnects, and upgrades across global locations

- Maintain visibility into hardware End-of-Life and End-of-Support milestones to plan refresh cycles proactively

- Coordinate with the Network Engineering team on implementation windows to minimize business impact during upgrades





- Review monthly telecom and carrier invoices to identify billing errors, unused lines, and incorrect charges

- Initiate and track billing disputes with vendors to secure credits and refunds

- Evaluate usage patterns and market rates to recommend cost optimizations such as retiring legacy lines or moving to SD-WAN

- Build and maintain the Network space in Confluence, ensuring articles, SOPs, and troubleshooting guides remain accurate and searchable

Requirements

- Broad industry background (around 10–15 years) with at least 5+ years focused on carrier/vendor management

- Track record of managing WAN estates spanning multiple countries

- Strong expertise in global WAN carrier management and provider coordination

- Practical experience running supplier governance processes and QBR management

- Solid proficiency with service lifecycle management from onboarding to retirement

- Familiarity with CMDB, ITSM, Jira, and Confluence for operations and documentation

- Good understanding of commercial and contractual agreements, including renewals and master service agreements

📌 Lead WAN Vendor & Lifecycle Specialist (Gurugram)
🏢 EPAM Systems
📍 Gurugram