Company Description Catalyse Research is an insights company that helps brands hear directly from consumers quickly and cost-effectively. Using its proprietary PocketsFull panel and app, the company controls recruitment, data quality, and handling without relying on third-party samples.

Catalyse

Research offers AI-powered video responses and a mix of full-service research support and a DIY platform, CatalyseAI, to deliver fast, actionable insights. The company operates with a strong focus on quality and data security, holding ISO 9001, ISO 20252, ISO 27001 and Cyber Essentials certifications, and membership in ESOMAR, MRS and AQR. From rapid concept tests to ongoing trackers, Catalyse Research enables brands to validate products faster and make confident decisions.

Role Description The Director of Operations is a full-time, on-site role based in Gurugram, responsible for overseeing day-to-day operational activities across research delivery, panel management, technology, and client services. This role leads operations planning, performance monitoring, and process optimization to ensure projects are executed on time, within budget, and to quality standards.

The Director of Operations will manage cross-functional teams, set operational KPIs, streamline workflows, and coordinate with leadership on resource allocation and strategic initiatives. The role includes managing vendor relationships, improving customer service processes,



and supporting compliance with ISO and industry standards. The Director will also contribute to operational risk management, implementation of new tools and systems, and continuous improvement across the organization.

Qualifications

- Demonstrated expertise in Operations Management, including process design, workflow optimization, and performance tracking.
- Strong Analytical Skills for interpreting operational data, identifying trends, and supporting evidence-based decision-making.
- Proven Team Management experience, including leading cross-functional teams, coaching, and fostering a collaborative work environment.
- Solid Budgeting capabilities, covering cost control, forecasting, and efficient allocation of resources.
- Commitment to high-quality Customer Service, with experience in improving service standards and client satisfaction.
- Relevant experience in research, technology-enabled services, or data-driven organizations is highly beneficial.
- Bachelor’s or Master’s degree in Business, Operations, Management, or a related field, or equivalent practical experience.
- Solid communication, stakeholder management, and problem-solving skills, with the ability to work in a fast-paced, growth-oriented environment.
- Familiarity with quality and information security standards (such as ISO certifications) is an advantage.

📌 Director of Operations (Gurugram)
🏢 Catalyse Research
📍 Gurugram