We're hiring an AVP Operations to build the operating backbone of affordable healthcare in India.

If you've scaled insurance, claims or healthcare operations, read on.

aiqa, part of the Eleven, is an embedded healthcare and insurance platform. We work with partners to make health protection and care accessible to millions of Indians.

As AVP Operations, you will own end-to-end operations across insurance servicing, claims, healthcare delivery and partner networks, and build processes that scale with our growth.

What you will lead

- Insurance & Claims – Policy issuance, enrolment, endorsements and renewals. Insurer and TPA coordination across Health, Personal Accident and Hospicash. Claims TAT and escalation resolution.
- Healthcare Operations – Doctor consultations, diagnostics, pharmacy, ambulance and wellness services. Fulfilment, provider quality and SLA adherence.
- Network Building & Negotiation – Onboarding hospitals, labs, pharmacies, telemedicine and ambulance partners. Negotiating rate cards, commercials and SLAs.
- Partner Performance – SLAs, escalation paths, performance reviews and root-cause fixes for recurring issues.
- Customer Experience – Owning the escalation framework and driving CSAT and NPS improvement.
- Process,



MIS & Automation – SOPs, dashboards and controls, working with Product and Tech to automate manual workflows.
- Team Leadership – Building and coaching a high-performing team, working closely with Sales, Partnerships, Product, Tech, Finance and Compliance.

What we are looking for:

- 10–15 years in operations across health insurance, claims, TPA, HealthTech or InsurTech
- Hands-on experience with insurer/TPA engagement and claims TAT management
- Experience managing healthcare delivery or an external provider network
- Robust SLA, vendor and escalation management skills
- A builder's mindset: SOPs, MIS and process controls
- Comfort in a fast-paced, technology-led environment

Ideal profile: depth in at least two of these three areas (insurance/claims operations, healthcare service delivery, partner operations) and the ability to lead and scale the third.

Location: Delhi NCR

Interested? Send me a DM or write to [email protected]

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#Hiring #AVPOperations #HeadOfOperations #HealthInsurance #HealthTech

📌 Assistant Vice President Operations (Gurugram)
🏢 AIQA Health
📍 Gurugram