The key areas of focus are process knowledge, coaching, facilitation, training, servant leadership, people management, and continuous improvement.
What you will be doing
Communicate effectively with the team and share best practices.
Train team members on procedures, tools, and strategies.
Facilitate retrospectives and stand-up meetings.
Monitor team progress and support the team in overcoming barriers.
Develop and maintain process standards.
Identify team training needs and provide appropriate training.
Support the team with dependency- and process-related queries.
What you bring:
Knowledge of the companys products, services and business operations to enable resolution of customer inquiries
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team workplace
What we offer you:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of skilled education and personal development possibilities FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and prospects
With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard Poors 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.