Service Desk Representative

Location : This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

14,000+ engaged teammates globally with operations in 25 countries across the globe.

- 23 on Forbes Best Employers for Women in IT- 2023
- $We are not just a tech company; We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organi s ations through complex digital decisions.

As a Service Desk Representative, you will support desktop hardware, software, and telecommunications equipment while serving as the front line for Insight customers. We will count on you to respond to customer inquiries in person, by phone, email, and chat. Manage customer issues across inbound channels, including in-person requests, phone queues, email, chat, web forms, and ticketing databases.

- Troubleshoot and resolve hardware, software, password, Microsoft operating system, security, desktop application, peripheral, network, and account-management issues.
- Accurately prioritize, categorize, track, and log calls, tickets, chats, and other requests in line with client or internal protocols, and proactively follow up on open issues.
- Guide end users on equipment, software, and reference materials; research issues using available support resources; When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Bachelor's degree in a related field or equivalent experience,



with 2-4 years of overall experience and at least one year of corporate help desk experience; Comprehensive knowledge of computer hardware and software concepts, including Microsoft products and network and account-management tools, with the ability to resolve moderately complex hardware, software, network, and operator issues.

- Excellent customer service, interpersonal, verbal, and written communication skills, including the ability to interpret technical materials, write business correspondence, and present information to managers, customers, and teammates.
- Ability to work professionally in a team workplace, manage multiple tasks, and remain flexible with assigned work schedules; MTA, A+, or Network+ certification is preferred but not required .

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Medical Insurance

- Professional Development: Learning Platform and Certificate Reimbursement
- Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads tomorrow's success. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

📌 Customer Service Advisor (Service Desk) (Gurugram)
🏢 Insight Enterprises
📍 Gurugram