Morselv is a women-centric wellness, beauty and lifestyle platform offering services such as luxury spa treatments, skincare, beauty services, wellness programs and customer-focused experiences.
Job Responsibilities
* Handle customer enquiries received through calls, WhatsApp, social media and other platforms.
* Manage customer databases and maintain accurate records in the CRM system.
* Follow up with potential customers and convert enquiries into bookings.
* Manage customer appointments, service bookings and confirmations.
* Maintain relationships with existing customers and encourage repeat bookings.
* Handle customer queries, feedback and complaints professionally.
* Coordinate with internal teams to ensure smooth service delivery.
* Track leads, follow-ups, conversions and daily CRM activities.
* Share promotional offers, packages and updates with customers.
* Prepare daily and weekly CRM performance reports.
Requirements
* Graduate in any stream.
* 1–3 years of experience in CRM, Customer Support, Customer Relationship Management or Sales Coordination preferred.
* Valuable communication skills in English and Hindi.
* Basic knowledge of MS Excel, Google Sheets and CRM software.
* Experience handling customer databases and follow-ups.
* Good interpersonal and problem-solving skills.
* Ability to manage multiple customer enquiries efficiently.
Preferred Skills
* Experience in Beauty, Wellness, Spa, Hospitality or Lifestyle industries will be an added advantage.
* Knowledge of CRM tools and WhatsApp Business.
* Customer retention and lead conversion skills.
Job Details
Job Location: Gurugram
Employment Type: Full-time
Experience: 1–3 Years
Salary: As per experience and interview.
Interested candidates can share their updated resumes.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Provident Fund