Company Description Houzeo is a real estate technology platform that enables people to buy and sell homes online across all 50 states and Washington DC. Founded in 2017, Houzeo provides digital tools to manage the entire real estate transaction, from initial home search to final closing. Sellers can list on the MLS and major real estate websites for a flat fee, access vetted cash offers, and close quickly, while buyers use IntelliSearch and the Houzeo app to explore listings and market trends. The company is on a mission to transform real estate by building technology that solves real-world problems for millions of home buyers and sellers. Team members are encouraged to tackle big challenges, push boundaries, and contribute to meaningful, lasting impact in the industry.
Role Description The Customer Support Analyst is a full-time, on-site role based in Thane. In this position, the analyst responds to customer inquiries via phone, email, chat, and in-app channels, ensuring timely and accurate resolution of issues related to Houzeo’s platform and services. The role involves troubleshooting user problems, providing step-by-step guidance on listing properties, navigating tools like IntelliSearch, and understanding transaction workflows. The analyst reviews support tickets and customer feedback, identifies recurring issues,



and collaborates with product and engineering teams to suggest improvements. Daily responsibilities also include documenting solutions in a knowledge base, monitoring service levels, and promoting a positive customer experience that supports retention and satisfaction.
Qualifications

- Solid customer-facing capabilities, including Customer Support and Customer Service skills, with a focus on clear communication and professionalism.
- Ability to use Analytical Skills to interpret customer issues, identify patterns, and recommend process or product improvements.
- Experience driving Customer Satisfaction through empathetic interaction, timely follow-up, and ownership of customer outcomes.
- Proficiency in Technical Support, including basic troubleshooting of web and mobile applications and guiding users through platform features.
- Excellent written and verbal communication skills in English; additional language proficiency is an advantage.
- Comfort working with CRM or ticketing systems and standard office productivity tools.
- Proactive problem-solving mindset, attention to detail, and ability to work effectively in a fast-paced, technology-driven environment.
- Bachelor’s degree in any discipline or equivalent practical experience in customer support or operations; prior experience in tech or real estate is a plus.

📌 Customer Support Analyst (Thane)
🏢 Houzeo
📍 Thane