Front Office Associate/Front Desk Assistant/GSA/ Receptionist

As a Front Desk Receptionist or Front Office Assistant, you will serve as the first point of contact for guests and play a crucial role in providing excellent customer service and ensuring the effective operation of the front office. Your primary responsibility is to greet and assist guests, handle check-ins and check-outs, and provide information about hotel services and facilities. A Front Desk Receptionist or Front Office Assistant is often the first and last point of contact for guests, making their role crucial in creating a positive guest experience. This position requires excellent communication skills, attention to detail, and the ability to handle various responsibilities efficiently while delivering exceptional customer service.

Key Responsibilities :

1. Guest Greeting and Assistance:

- Warmly welcome arriving guests, addressing them courteously and professionally.
- Assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.
- Provide information about hotel amenities, local attractions, and services.

1. Front Desk Operations:

- Answer incoming phone calls and direct inquiries to the appropriate department or staff member.
- Handle guest requests and concerns promptly, aiming for satisfactory resolutions.
- Maintain a clean and organized front desk area.

1. Reservations and Room Assignments:

- Assist in processing reservations, ensuring accuracy in booking information.
- Assign rooms to guests based on preferences and availability.




- Provide guests with information about room rates and availability.

1. Check-In and Check-Out Procedures:

- Verify guest identification and payment methods, ensuring compliance with hotel policies.
- Process guest check-ins efficiently, collect necessary information, and provide key cards.
- Facilitate guest check-outs, settle bills, and handle the return of room keys.

1. Guest Communication:

- Relay messages to guests and hotel staff as needed.
- Assist in handling reservations and changes.

1. Assistance to Guests with Special Needs:

- Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable stay.
- Provide information on accessible facilities and services.

1. Safety and Security:

- Follow hotel security procedures and protocols, including emergency response measures.
- Monitor and maintain the security of guest information and belongings.

1. Cash Handling and Record-Keeping:

- Handle cash and credit card transactions accurately, following established procedures.
- Maintain records of guest transactions and financial activities.

1. Front Office Support:

- Assist the Front Office Manager/ Duty Manager or Supervisor with various tasks, including reservations, room assignments, and guest services coordination.

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Ambala, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Experience :

- Hotel management: 4 years (required)
- Front desk: 3 years (preferred)

Language :

- English (preferred)

Work Location: In person

📌 Front Office Executive (Ambala)
🏢 Hotel Amar Palace
📍 Ambala