Job Summary : If you thrive in fast-paced environments, are quick on your feet, and enjoy solving problems, we would love to hear from you!

Key Responsibilities : -Demonstrate solid situational understanding to interpret customer concerns swiftly and provide strategic, well-aligned solutions that support overall customer retention. -Uphold exceptional customer satisfaction through clear communication, ownership, and effective issue resolution. -Partner cross-functionally with product, operations, and technology teams to escalate, troubleshoot, and resolve complex or high-impact cases. -Maintain detailed and accurate documentation of interactions, trends, and insights to strengthen support excellence, and create SOPs using the same across the verticals of the organization.



-Proactively identify recurring themes from customer interactions and recommend improvements to elevate products, services, customer experience, and long-term customer retention.

Key Skills & Requirements : -5 to 9 years of experience in customer support roles. -Excellent communication skills both written and verbal. -Ability to multitask and prioritize follow-ups. -Demonstrated ability to empathize with customers and offer constructive resolutions. -Strong team player with a collaborative mindset. -Notice: 0 to 30 days of notice period -Work Location: Neelankarai ECR, Chennai. Work from office only

Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits :

- Food provided

Work Location: In person

📌 Customer Support (Chennai)
🏢 Antano E Harini
📍 Chennai