Company Description Garuda Business Solutions Pvt Ltd is a trusted partner for end-to-end collection and business process solutions, serving banks, NBFCs, telecom and broadband providers, credit card and retail finance companies, and corporates. The company delivers comprehensive collection and recovery services through specialized units covering soft collections, hard collections, legal and recovery, field collections, and skip tracing and investigation. With a focus on professionalism, strong compliance, and data security, Garuda Business Solutions helps clients maximize recoveries while protecting brand reputation.

Its mission is to provide effective, ethical, and results-driven collection solutions that improve cash flow and reduce risk, and its vision is to be a leading collection partner in India known for innovation, compliance, and customer trust.

Role Description This is a full-time, on-site role for Voice Process Executives based in Chennai.

Voice Process

Executives will handle inbound and outbound calls related to collections and customer account follow-ups, ensuring clear, courteous, and compliant communication.

Responsibilities include engaging with customers to clarify payment obligations, resolving basic queries, updating account information in systems,



and escalating complex cases to senior team members when necessary. The role involves working with different collection units, adhering to scripts and regulatory guidelines, meeting call quality and productivity targets, and maintaining high levels of customer satisfaction while supporting recovery outcomes.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle calls and assist customers effectively.
- Candidates should possess excellent Communication and Customer Satisfaction skills to build rapport and maintain a professional, customer-centric approach.
- Candidates should possess solid Analytical Skills to understand account status, prioritize follow-ups, and identify appropriate next steps.
- Basic computer literacy and familiarity with call center or CRM systems are beneficial.
- Ability to work in a structured, target-driven environment with attention to compliance and data security.
- Prior experience in voice process, collections, or customer support is an advantage but not mandatory.
- Minimum educational qualification: Higher Secondary (12th pass) or equivalent; graduate degree is preferred.
- Proficiency in English and local languages relevant to Chennai (such as Tamil) is highly beneficial.

📌 Voice Process Executives (Chennai)
🏢 Garuda Business Solutions
📍 Chennai