- Make outbound calls to prospective customers and vendors to promote company services.
- Handle inbound calls and respond to customer queries professionally.
- Generate and follow up on leads through telephone calls.
- Explain services, offers, and relevant information clearly to customers.
- Maintain regular follow-ups with prospective and existing customers.
- Address customer concerns and coordinate with the concerned teams for resolution.
- Maintain and update customer and lead information in CRM systems, spreadsheets, or Excel.
- Maintain good relationships with vendors and customers through regular communication.
- Record call details, follow-up status, and customer feedback accurately.
- Achieve assigned call, lead generation, and follow-up targets.
- Perform other telecalling and customer-support-related activities as assigned.
Job Specification
Education
- Graduate in any discipline.
Experience
- Minimum 1 year of experience in telecalling, customer service, telesales, or a related role.
- Prior experience in customer service or telecalling will be an added advantage.
- Preferably Male candidate
Skills & Competencies
- Fluency in Tamil is mandatory.
- Good verbal communication and interpersonal skills.
- Basic computer proficiency.
- Familiarity with CRM tools, MS Excel, and spreadsheets.
- Good follow-up and customer-handling skills.
- Ability to maintain accurate records and manage multiple calls/follow-ups.
- Target-oriented, proactive, and customer-focused approach.
- Ability to work effectively both independently and as part of a team.