Dear Job seekers,

We are hiring for Operations Manager for US Commercial Insurance

Operations Manager – US Commercial Insurance BPO

Location: Panchkula / Punjab

Experience: 8–12 years

About the opportunity

We are looking for an experienced Operations Manager to lead and develop our US commercial insurance BPO operations.

The ideal candidate will have a strong understanding of US commercial insurance processes, experience managing operational teams, and the ability to deliver high-quality services to US-based insurance agencies and clients.

This is an opportunity for an experienced insurance skilled to take ownership of operations, improve processes and contribute to the growth of an expanding insurance services business.

Key responsibilities

- Manage daily operations of US commercial insurance processes..

- Lead, mentor and develop operational teams..

- Maintain service quality, productivity and turnaround-time standards..

- Oversee insurance servicing, policy processing, endorsements, renewals and related workflows..

- Establish operational KPIs and performance-monitoring systems..

- Identify opportunities for process improvement and automation..





- Work closely with US-based management, agencies and clients..

- Develop training programs and standard operating procedures..

- Manage staffing, workforce planning and employee performance..

- Ensure compliance with client requirements and data-handling procedures..

Required qualifications and experience

- 8–12 years of experience in BPO or insurance operations..

- Solid experience in US commercial insurance..

- Prior experience managing teams and operational processes..

- Knowledge of commercial auto, trucking insurance, general liability or commercial lines..

- Understanding of US insurance agency workflows..

- Excellent verbal and written English communication..

- Robust analytical, organizational and problem-solving abilities..

- Experience with insurance management systems and workflow automation is preferred.

Pay: ₹50,000.00 - ₹150,000.00 per month

Benefits:

- Flexible schedule
- Leave encashment
- Provident Fund

Experience:

- US Insurance : 5 years (Required)

Work Location: In person

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