The telecaller or lead qualifier role focuses on managing inbound and outbound customer inquiries, qualifying luxury home elevator prospects, and maintaining CRM records.
- Experience: 0 to 2 years of experience in telecalling, customer support, or lead generation.
- Languages: Mandatory fluency in Kannada and English (additional regional languages are a plus).
- Communication Skills: Robust verbal communication, active listening, and effective questioning abilities.
- Interpersonal Skills: Ability to quickly build rapport over the phone, energetic and persuasive demeanor.
- Education: Any Graduate
- Answer all inbound calls promptly with a target of 0 missed call ratio
- Ensure immediate callback for any unattended call (if applicable)
- Qualify incoming leads based on predefined criteria
- Understand customer requirements and capture accurate details in CRM
- Maintain high call volume and productivity standards
- Provide a positive first impression of the company
- Required Experience,Skills & Competencies:
- 0-1 Years of Experience
- Good verbal communication skills
- Fluency in Kannada and English (Mandatory)
- Strong listening and questioning skills
- Ability to build rapport quickly over phone
- Energetic, confident, and persuasive personality
- Loves talking to people