Develop and implement the organisation's Quality Management System (QMS).
Define quality policies, standards, SOPs, inspection plans, and acceptance criteria across all product categories.
Establish quality KPIs, dashboards, and governance mechanisms.
Build a preventive quality culture across the organisation rather than relying on inspection alone.
Lead periodic Quality Review meetings with senior management.
- Product Quality Assurance
Own End-to-end Product Quality Across All Categories Including
Home Decor
Jewellery
Personal Care
Foods & Arogya
Craft
Clothing
Lifestyle Products
Responsibilities Include
Product specification approval
Inspection standards
Sampling methodology
Incoming quality inspectione
In-process quality checks
Final product release
Packaging quality
Labelling accuracy
Product consistency
- Supplier Quality Management
Qualify and approve new suppliers from a quality perspective.
Conduct supplier audits and capability assessments.
Define supplier quality expectations and performance scorecards.
Monitor supplier quality
- Manufacturing & Process Quality
Work closely with internal manufacturing teams and contract manufacturers to:
Develop process quality controls
Standardise critical quality parameters
Validate manufacturing processes
Reduce process variation
Improve first-pass yield
Ensure process adherence
- Incoming Material Quality
Define inspection standards for raw materials and packaging materials.
Approve inspection plans.
Manage material acceptance and rejection.
Work with Procurement on vendor quality issues.
Reduce incoming quality failures.
- Customer Quality
Own Post-market Quality Performance By
Analysing customer complaints
Monitoring product returns
Identifying recurring quality issues
Driving root cause analysis
Implementing corrective actions
Reducing customer quality incidents
- CAPA & Continuous Improvement
Lead Root Cause Analysis using structured methodologies.
Drive Corrective and Preventive Action (CAPA).
Eliminate recurring quality issues.
Improve product reliability and consistency.
Lead cross-functional improvement projects.
- Regulatory & Compliance
Ensure Compliance With Applicable Regulations Including
Food Safety requirements
Cosmetics regulations
Labelling requirements
Packaging regulations
Legal Metrology
Product safety standards
Category-specific statutory requirements
Maintain all compliance documentation and audit readiness.
- Documentation & Quality Systems
Maintain specifications and product standards.
Develop inspection checklists.
Maintain quality records.
Manage deviation reports.
Maintain CAPA logs.
Control quality documentation.
Ensure document version control.
- Cross-Functional Collaboration
Partner Closely With
Product Development
Procurement
Manufacturing
Contract Manufacturers
Warehouse
Planning
Customer Experience
Retail Operations
E-commerce
Vendor Partners
to ensure quality is built into every stage of the product lifecycle.
Qualifications
Master Degree
Desired Skills
Solid exposure to supplier quality and contract manufacturing. Experience handling customer quality and regulatory compliance. Experience building or improving Quality Management Systems. Technical Skills Quality Management Systems (QMS) Supplier Quality Management Quality Audits Root Cause Analysis CAPA Management Statistical Process Control (SPC) Inspection Planning Process Validation Quality Documentation Regulatory Compliance Vendor Development Risk Assessment (FMEA preferred) Data Analysis and Reporting
📌 Quality Lead (Chennai)
🏢 Isha LIFE Health Solutions
📍 Chennai
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