• POSITION DESCRIPTION JOB TITLE : Cluster Head – TASC & Government Business GRADE : AVP-I DEPARTMENT : Branch Banking, TASC & TPP

LOCATION:
Across India (Regional Office / Area Office / Branches) SUB-DEPARTMENT : TASC TYPE OF POSITION : Full-time REPORTS TO : Regional Head
- TASC & Government Business REPORTING INTO NA
• ROLE PURPOSE & OBJECTIVE
• As a product specialist, Cluster Head – TASC & Government Business will be responsible and own the entire TASC & Government Business book & TASC & GB NTB acquisition for the Branch Banking of the assigned regions / territory / clusters / branches.
• Will be driving TASC & Government Business along with cross sell of products such as POS, QR, Payment Gateway, CMS, payment and collection solutions, fee collection & other fintech solutions as per alliances and partnerships within branch banking for ring-fencing the customers and ensuring cash-flows of the customers are channelized into Ujjivan Small Finance Bank.
• SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE
• Owns the total TASC & Government Business incremental budget of the assigned regions / territory / clusters / branches.
• Responsible for achieving fee targets of cross-sell products like CMS, POS.
• Interact & collaborate with digital alliances partners of the bank
• Cross sell POS, QR, Payment Gateway, CMS, Net Banking, fee collection solutions etc. which helps in value build up.
• Ensure product mix for sale of high value variants & quality of acquisition.
• Hiring of direct reportees as per assigned manpower budget.
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
• Business/ Financials
• Create and develop strategy / plan for TASC & Government Business sales and value build up and ensure its implementation.
• Implement strategy as devised & guided by Corporate office / Regional or circle office.
• Devise and execute marketing strategies, sales promotions and contests in liaise with the corporate / regional or circle product team.




• Ensure the successful achievement of the company’s goals on TASC & Government Business across all its’ assigned territory.
• Ensure sales volume is at its maximum and maintaining acquisition quality.
• Oversee the TASC & Government Business sales performance at regions, clusters, branches.
• Schedule occasional review meeting with Regional Head – TASC & Government Business, CBHs, Cluster Heads, BMs, RMs and other stake holders.
• Reviewing and maintaining valuable portfolio quality.
• Establish personal networks across all circles.
• Customer (Both Internal & External)
• Ensure seamless on-boarding experience for customers.
• Ensuring best in class TAT and processing standards.
• Ensuring that any service complaints are resolved in a timely manner.
• Dipstick surveys with customers to understand the product needs & suggest changes.
• Competitor watch and give relevant suggestion sand feedback to constantly improvise products in-tune with the market.
• Joint calls / sales support & training to branches & cluster head – branch banking.
• Internal Process
• Build a strong team across region as per assigned budget.
• Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan Small Finance Bank.
• Timely training to staff so as to ensure product knowledge, change in processes are communicated in a timely manner downwards
• Innovation & Learning
• Supporting branch level outbound resources including Branch Managers to perform their role of TASC acquisition adequately.
• Recommend teams for courses, skill gap-based training programs.
• Ensure adherence to training man-days/ mandatory training programs etc.




• Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications
• Graduate, with a Masters in Marketing Preferable.
• MBA/ PGDM or equivalent Qualification preferred. Experience(Years and Core Experience Type)
• Preferred core experience of 10 + years of experience in TASC / Government Banking / Retail branch banking/ Current Account acquisition/ Transactional Banking / Liability sales. Certifications
• None Functional Skills
• Wide exposure in Sales & distribution
• Experience spanning major functional aspects of the business – Sales / Marketing, Business operations & Technology with P&L; responsibility.
• Strategic thinking, innovation, strong negotiation and leadership characteristics
• Strong People Management skills
• Strong analytics and technology orientation
• Relevant demonstrated leadership experience in managing a hi-performance team with a sound understanding of key business drivers Behavioral Skills
• Relationship Skills
• Sales Skills
• Execution Skills
• Influencing Skills
• Team management
• Negotiation skills
• Customer Service Orientation
• Communication skills (both oral & written) Competencies
• Prior experience in driving large teams / branches both direct & indirect
• Proven sales record
• KEY INTERACTIONS INTERNAL EXTERNAL
• Branch Banking, TASC & TPP
• Product
• Alternate Channels
• HR
• Vigilance
• IT
• Risk & Compliance
• Digital Banking
• Corporates, LLP, HUF, Partnerships and Individual Customers.
• Institutional customers like Trust, Association, Societies, Clubs, Sec 8/25 cos., NGOs, NPOs, etc.
• Local govt bodies
• Digital alliance partners PREPARED BY: Priyanka Pal DATE: 14-02-2024 REVIEWED BY: Jyothi Mohan DATE: 15-02-2024 LAST UPDATED BY: TM Team DATE: 17-02-2024

📌 Cluster Head-TASC and Government Business (Mumbai)
🏢 Ujjivan Small Finance Bank
📍 Mumbai