I. Position Description JOB TITLE Specialist-Corporate Salary GRADE SM DEPARTMENT Branch Banking LOCATION HO SUB-DEPARTMENT Corporate Business TYPE OF POSITION Full-time REPORTS TO Lead-Corporate Salary REPORTING INTO NA II. ROLE PURPOSE & OBJECTIVE
• Coordinate with business teams by managing the end-to-end resolution of service requests and complaints ensuring effective service delivery on Corporate Salary and related products.
• Manage end-to-end invoice processing and payment coordination, ensuring timely clearance, accurate record-keeping, and compliance with internal financial controls.
• Proactively coordinate with internal teams (Business, Phone Banking, Accounts, AEPS, Operations etc.) and external vendors for effective resolution.
• Identify recurring service gaps and work with concerned teams to implement improvements.
• This role serves as central service coordination and escalation point for Corporate Salary and all related products/processes.
• To deliver a seamless and differentiated service experience for Corporates by managing end-to-end resolution of service requests, complaints and escalations across channels.
• Identify recurring service gaps and work with concerned teams to implement process improvements.
• Act as single point of contact for high-value Corporate Salary customers to ensure personalized and priority servicing.
• Coordinate with internal teams (operations, digital, deliverables, branches) for timely and effective resolution. III. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE
• 15% incremental sourcing SA and TD book of Corp. Salary.
• Manage Corporates of 62 crores




• ETB retention at 80% of Corp. Salary Portfolio
• Approx. 500 no: of Corporates on boarded.
• Approx. 12000 no: of Salary customers onboarded. Responsibilities IV. KEY DUTIES & RESPONSIBILITIES OF THE ROLE
• Business/ Financials
• Manage Corporate Salary customer journey from account onboarding to service delivery
• Identify service gaps across the Corp. Salary customer journey and recommend improvements
• Sharing MIS/Data to Corporates & Corp. Salary Team
• Follow up with CSMs for salary credits.
• Coordinate with Corporates, update salary upload details.
• Customer (Both Internal & External)
• Act as central point for handling service queries/complaints pertaining to Corp. Salary and associated products/processes across all touchpoints
• Support branches, sales and customer care teams with clear guidance on Corp. Salary service processes
• Build strong coordination across internal and external teams to enhance delivery
• Act as central point for Corp. Salary customer queries and complaints
• Support branches, CSMs and customer care teams with clear guidance processes.
• Build strong coordination across internal teams to enhance customer satisfaction
• MIS to Corporates (External)



on Salary active customers and salary upload details
• Internal Process
• MIS and Data to Internal teams
• Maintain CSM/RH score card maintenance and updating
• Innovation & Learning
• Identify opportunities to improve service delivery and user journey
• Drive automation and digital solutions to reduce manual effort and errors
• Stay updated on best practices and bring improvements in service standards V. Minimum Requirements Of Knowledge & Skills Educational Qualifications
• Graduate (Mandatory) Experience Range (Years And Core Experience Type)
• 3-5 years in Sales/Customer Service/Operations/Support roles/
• Corporate Salary experience (Preferred) Certifications
• NA Functional Skills
• Understanding of banking operations, liabilities and service processes
• Complaint handling and escalation management expertise
• Knowledge of invoice processing and reconciliation
• Data Analysis and proficiency in Microsoft Excel Behavioral Skills
• Solid communication skills
• Attention to detail and service orientation
• Customer centric approach with empathy and ownership
• Stakeholder coordination across multiple stakeholders Competencies
• Execution excellence
• Ownership and accountability
• Collaboration VI. KEY INTERACTIONS INTERNAL EXTERNAL
• Branch Banking Business Teams
• Accounts, Operations & AEPS
• Service Quality & Phone Banking
• Vendors
• Regulators PREPARED BY: Kevin Francis Joy DATE: 09-09-2026 REVIEWED BY: Vijay Menon DATE: 09-09-2026 LAST UPDATED BY: TM Team DATE: 24-09-2026

📌 Specialist-Corporate Salary (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru