Position Overview:

Santan Infotech is seeking an experienced Senior Project Manager to establish and lead disciplined project management governance across Client Projects and internal Product / Solution Development initiatives. The role is accountable for integrated planning, project visibility, milestone and deliverable governance, action closure, risk and dependency management, stakeholder coordination and leadership reporting. The successful candidate will build a practical PMO operating framework and drive execution not merely collect status updates.

Experience: 10+ years overall professional experience; preferably 5+ years in hands-on Project / Program Management.

Employment Type: Full-time, permanent

Location: Chennai, Tamil Nadu, India onsite

Reports To: Chief Technology and Customer Success Officer / designated executive sponsor

Coverage: Client delivery, product development and internal service development

Portfolio in Scope

- Client Projects - multiple US healthcare client engagements.
- Internal Product / Solution Development Santan-owned product initiatives, including roadmap execution, engineering delivery and release governance.
- Internal Product / Solution Development Santan-owned technology solutions, including solution development, operational readiness and launch governance.
- Other client and internal technology initiatives assigned by leadership.

Role Purpose

Serve as the operational backbone for project execution at Santan Infotech. Establish a single, reliable view of portfolio health; convert commitments into owned and dated actions; identify slippage and delivery risks early; coordinate decisions and resources; and ensure deliverables are reviewed, accepted and closed.

Key Responsibilities

1. Portfolio and Program Management

- Establish and maintain an integrated portfolio view of active client and internal initiatives.
- Develop and maintain integrated master plans covering workstreams, milestones, dependencies, owners and target dates.
- Monitor portfolio health, competing priorities and cross-project dependencies; recommend prioritization options to leadership.
- Provide forward-looking visibility into delivery confidence, bottlenecks and management interventions required.

2. Project Planning, Scope and Change Management

- Establish project objectives, scope, assumptions, success criteria, deliverables and governance arrangements with stakeholders.
- Develop work breakdown structures, schedules, milestone plans and delivery estimates with accountable leads.
- Maintain approved schedule and scope baselines; track actuals and forecast completion.
- Coordinate change requests and document impacts on scope, schedule, resources, cost and dependencies; obtain required approvals.
- Maintain decision, assumption and change registers.

3. Execution, Task Ownership and Closure

- Translate milestones into actionable tasks with one accountable owner, agreed due date, priority and completion criteria.
- Run disciplined follow-ups with workstream owners and technical leads; challenge vague updates and unsupported completion claims.
- Maintain action registers and ensure overdue actions have an explanation, recovery plan, revised commitment or escalation.




- Verify closure evidence for key tasks and deliverables rather than relying solely on verbal status.
- Drive resolution of blockers and ensure decisions are converted into assigned actions.

4. Milestone and Deliverable Management

- Track planned versus actual milestone dates and forecast slippage against the approved baseline.
- Maintain a deliverable register with acceptance criteria, reviewer, approver, due date, status and sign-off evidence.
- Coordinate quality reviews, client approvals, handovers and project closure.
- Ensure contractual or client-committed deliverables are visible and acceptance is documented.

5. Risk, Issue, Assumption and Dependency Management

- Establish and maintain a RAID register with probability, impact, owner, mitigation, target date and escalation status.
- Identify risks proactively, including resource constraints, external dependencies, technical uncertainty and client decisions.
- Escalate critical risks and client-impacting issues promptly, even where investigation is still underway; distinguish known facts from assumptions.
- Track mitigation actions to closure and review residual exposure.

6. Resource and Capacity Management

- Maintain visibility of resource allocation, capacity constraints and competing assignments across workstreams.
- Identify critical-person dependencies, bottlenecks and upcoming resource needs.
- Work with functional leads and leadership on resource planning and priority conflicts; do not independently override functional ownership.

7. Client and Stakeholder Governance

- Coordinate governance meetings with US client stakeholders and internal delivery teams, accounting for time-zone overlap.
- Prepare agendas, minutes, decision logs, action registers and concise weekly/monthly status reports.
- Track client commitments, approvals, dependencies and expectations; communicate delivery changes transparently.
- Escalate client-impacting risks and unresolved decisions through agreed channels.

8. Product Development Governance

- Coordinate product roadmaps and release plans with Product Owners and Engineering Leads.
- Track requirements readiness, backlog priorities, sprint commitments, engineering dependencies, QA, UAT, defects and release readiness across internal products.
- Maintain visibility of feature and solution delivery, scope changes, release risks and documentation.
- Respect Product Owner and Engineering Lead accountability for product priorities, architecture and technical decisions.

9. Solution Development and Launch Governance

- Maintain an integrated solution development and launch plan with milestones, owners and dependencies.
- Coordinate cross-functional technology integration work, where applicable, while technical design and implementation remain with the accountable functional leads.
- Where applicable, track operating model, workflows, playbooks, SOPs, escalation matrices, service reporting, SLAs and onboarding readiness.
- Coordinate solution validation,



operational readiness and go-to-market dependencies; technical design and operations remain with functional leads.

10. Project Financial and Delivery Performance Management

- Track approved budgets, effort estimates, actual effort and forecast variance where this information is available; surface material cost, effort and capacity deviations early and coordinate corrective options with leadership.
- Maintain delivery quality and release governance across QA, UAT, defect triage, release readiness, handover and post-implementation review; ensure quality gates and acceptance criteria are visible in the plan.

11. PMO Establishment and Continuous Improvement

- Establish standard templates, governance cadence, reporting definitions, escalation thresholds and project lifecycle controls.
- Maintain the single source of truth for portfolio status and define update ownership and cut-off times.
- Drive adoption of consistent processes across projects without creating unnecessary administrative overhead.
- Review recurring delivery bottlenecks and recommend practical process improvements.

Required Experience and Competencies

- 10+ years of overall skilled experience, with preferably 5+ years in hands-on Project / Program Management.
- At least 3 years managing multiple concurrent technology projects or workstreams.
- Demonstrated experience in software, infrastructure, cloud, cybersecurity or enterprise IT delivery.
- Experience coordinating international clients and distributed teams; US client exposure is an advantage.
- Practical experience with Agile, Scrum, Waterfall and Hybrid delivery models.
- Strong capability in integrated planning, WBS, RAID, dependency, change, resource and milestone management.
- Excellent written and verbal communication, structured follow-up, analytical judgement and escalation skills.
- Ability to work onsite from Chennai and participate in pre-agreed, scheduled US-time-zone governance meetings when required, with reasonable advance planning.

Required Project Management Tools and Platforms

- Azure DevOps experience or practical project-level exposure is important. Candidates should be comfortable using Azure Boards to organize and govern delivery work (Epics, Features, User Stories, Tasks and Bugs), manage backlogs and sprint boards, use Areas and Iterations, review queries and dashboards, and track ownership, blockers and progress. Working awareness of Repos, Pipelines and Test Plans is expected where relevant. Azure DevOps administration or engineering expertise is not required.
- Use Azure DevOps as the engineering delivery system of record where adopted. Use Microsoft Planner / Project for cross-functional actions and plans only where appropriate; avoid duplicating engineering work items across tools. SharePoint, Teams and Power BI may support documentation, collaboration and portfolio reporting.

Preferred Domain and Tool Exposure

- US healthcare IT and familiarity with HIPAA, HITECH or HITRUST environments.
- Microsoft ecosystem exposure: Azure, Microsoft 365, Entra, Defender, Sentinel and Purview.
- Software product development lifecycle, SDLC, QA, UAT and release management.
- PMP, PRINCE2, CSM or equivalent project/program management certification.

📌 Senior Project Manager Project & Program Delivery PMO Governance (Chennai)
🏢 Santan Intellect
📍 Chennai