Key Responsibilities

- Lead the central talent delivery operations, responsible for the entire lifecycle from client requirement to interview.
- Set and refine the operating model, ensuring efficiency and effectiveness across all delivery stages including intake, match, screen, and submit.
- Manage talent as inventory, maintaining an up-to-date pool of assessed talent with accurate availability and demand forecasting.
- Establish and enforce SLAs with Clusters and Account Managers, ensuring adherence to intake quality and speed of submissions.
- Allocate talent resources effectively based on strategic priorities and demand, ensuring fairness and compliance with set guidelines.
- Implement a dual-lane talent delivery approach, featuring an express lane for rapid matches and a specialist lane for niche roles.
- Collaborate with AI teams to integrate AI assessment tools into the talent matching process, enhancing decision-making and client feedback loops.
- Lead, coach, and develop Track Leads, ensuring accountability for their performance and alignment with organizational goals.

Overview

- The Head of Talent Delivery at NCG Consulting, based in Bangalore, is a pivotal leadership role responsible for overseeing the company’s central talent delivery operations.
- Reporting directly to the CEO, this position requires strategic oversight and execution across various skill tracks and client clusters.
- The role demands exceptional leadership to drive the end-to-end talent acquisition process, ensuring that client requirements are efficiently transformed into successful talent placements.
- With a focus on innovation and speed, the Head of Talent Delivery will leverage AI tools and data-driven insights to optimize the talent supply chain.
- This position is crucial for maintaining high standards of delivery and fostering strategic partnerships with key clients.
- As a senior leader,



you will be accountable for setting and refining the operating model and delivery strategies, ensuring rapid and efficient talent matching and placement.
- You will lead a team of Track Leads and their respective teams, holding them accountable for performance metrics such as speed, conversion rates, and client satisfaction.
- The role emphasizes a proactive approach to managing the talent inventory, forecasting demand, and ensuring readiness to meet client needs swiftly.
- Success in this role is measured by key performance indicators including time to first submission, submission-to-interview ratios, and SLA adherence, reflecting the effectiveness and efficiency of the talent delivery process.
- You will also be instrumental in negotiating and enforcing SLAs with internal stakeholders, ensuring that both demand and delivery sides meet agreed standards.
- This position offers the opportunity to influence NCG's growth trajectory significantly, with direct access to the CEO and an AI-first approach to talent management.
- The Head of Talent Delivery is expected to be a visionary leader, capable of inspiring and mobilizing teams to achieve strategic objectives in a dynamic, fast-paced environment.

Requirements

- 15-20 years of experience in IT talent acquisition, supply chain, or workforce management, with at least 5 years in a leadership role.
- Proven track record of managing a talent delivery operation for a workforce of 5,000+ or multiple accounts.
- Experience in demand forecasting, capacity planning, and vendor management within a talent acquisition context.
- Demonstrated ability to transform centralized or fragmented hiring functions and navigate complex stakeholder environments.
- Solid knowledge of enterprise IT skills including SAP, Data, AI, and Cloud, with the ability to assess profile quality.
- Proficiency in using AI interviewing or assessment tools to enhance recruitment processes.
- Excellent strategic thinking, negotiation, and relationship management skills, particularly with senior stakeholders.

📌 JD – Head of Talent Delivery Operations (Bengaluru)
🏢 Net Connect
📍 Bengaluru