Company: Maritronics India Pvt Ltd, a Centena Group Company, www.centena.com)

URL: https://maritronics.com

Position: Marine Operations Coordinator

Location: Chennai - Chetpet

About the Role:

We are looking for a Marine Operations Coordinator to manage and coordinate the complete Quote-to-Invoice lifecycle for our Marine Service business. The role will act as a key coordination point between customers, principals, suppliers, agents, service engineers, internal teams and finance to ensure marine service jobs are executed smoothly, documented accurately and invoiced on time.

Key Responsibilities

1. Quote-to-Order Coordination

- Coordinate the complete process from customer enquiry/RFQ to quotation, order confirmation and job execution.
- Prepare and process quotations in coordination with Managers, Engineers, Principals and Suppliers.
- Follow up on customer quotations, approvals, purchase orders and service confirmations.
- Ensure customer requests and enquiries are responded to within defined timelines.
- Maintain accurate records of quotations, orders and job status in CRM/ERP.

2. Marine Service Operations

- Coordinate with customers, agents, Class, service engineers, managers and third-party service providers for smooth execution of service jobs.
- Receive and update customer service calls and assign/coordinate jobs with the appropriate service team.
- Assist Managers in job allocation, scheduling and manpower coordination.
- Ensure job sheets/work orders are complete and handed over to Engineers with all relevant information.
- Track service progress and proactively follow up on pending jobs, customer requirements and delivery commitments.

3. Vendor, Principal & Logistics Coordination

- Coordinate with suppliers, principals and third-party service providers for service requirements, spares and other operational needs.




- Arrange flight tickets, accommodation, transportation, permits and other travel requirements for service engineers when required.
- Raise and process necessary POs, supplier bills, GR bills and related ERP transactions.
- Follow up with vendors and suppliers to ensure timely delivery of services/spares.

4. Documentation & Compliance

- Ensure complete and accurate documentation throughout the service lifecycle.
- Coordinate preparation and closure of Service Reports, LTS, COC issuance and other service-related documentation.
- Ensure CRM/ERP records, job completion status and service schedules are accurate and up to date.
- Maintain documentation in line with internal service processes and ensure minimal process non-compliances.

5. Service Invoicing & Collections Support

- Manage the service-side invoicing process from job completion/documentation through invoice preparation and submission to customers.
- Verify service reports, job sheets, quotations, purchase orders and supporting documents before invoicing.
- Coordinate with Finance for timely invoice generation and resolution of billing-related issues.
- Submit invoices to customers and follow up for acknowledgement/acceptance where required.
- Support the Finance/Management team with customer collection follow-ups and resolution of invoice-related queries.

6. Customer & Internal Coordination

- Serve as a central coordination point for customers and internal stakeholders throughout the service lifecycle.




- Ensure timely communication of job status, schedules, delays and customer requirements.
- Escalate operational issues and potential service delays to the Manager proactively.
- Support Marine service coordination activities across different regions as required.

Key Performance Areas

- Timely response to customer/service requests.
- Accurate quotation, order, job scheduling and CRM/ERP updates.
- Smooth coordination and timely completion of marine service jobs.
- Zero/minimal delays attributable to internal process gaps.
- Accurate and complete service documentation.
- Timely and error-free service invoicing.
- Effective coordination with customers, engineers, suppliers, principals and third parties.
- Timely closure of billing and collection-related issues.
- Compliance with established Marine Service processes.

Required Skills & Experience

- 3–6 years of experience in Operations Coordination, Service Coordination, Order Management, Sales Operations or similar roles.
- Experience in Marine Services / Shipping / Marine Engineering / Ship Management / Industrial Services will be preferred.
- Good understanding of the Quote-to-Order-to-Service-to-Invoice lifecycle.
- Experience in service coordination, customer coordination and vendor management.
- Working knowledge of ERP/CRM systems; experience with service management modules will be an advantage.
- Positive understanding of invoicing, purchase orders, service documentation and billing processes.
- Strong follow-up, coordination and organizational skills.
- Good communication skills with the ability to coordinate with multiple stakeholders simultaneously.
- Proficiency in MS Excel, Word and Outlook.
- Ability to work in a fast-paced, deadline-driven service environment
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📌 Marine Operations Coordinator (Chennai)
🏢 Centena International Services Private
📍 Chennai