CAPGEMINI IS HIRING FOR INTERNATIONAL VOICE PROCESS!

INTERNATIONAL UK VOICE PROCESS | CUSTOMER SUPPORT

Build Your Career With a Global Brand!

Greetings from the Hiring Team!

We are hiring experienced customer service professionals for an exciting International UK Voice Process. If you have excellent English communication skills and enjoy interacting with international customers, this is an opportunity to grow your career in a global work workplace.

For more details Contact below no:

Rani:(phone hidden)

JOB DETAILS

Company: Capgemini
Role: Customer Support Executive
Process: International UK Voice Process
Location: Bengaluru | Work From Office
Experience:0 to 4 years
Working Days: 5 Days Working
Week Offs: Fixed Saturday & Sunday
Shift: US shift
Salary: Up to 5 LPA
Education: Graduate / Equivalent qualification
B.E/B.Tech Candidates: Not Eligible

YOUR ROLE

- Handle inbound calls from UK customers and provide professional customer support.
- Understand customer requirements and deliver accurate, timely resolutions.
- Resolve customer queries, complaints, service requests and escalations.
- Demonstrate excellent active listening and communication skills.




- Maintain accurate customer interaction records in CRM/system applications.
- Follow defined SOPs, quality standards, compliance guidelines and SLAs.
- Take ownership of customer concerns until appropriate resolution.
- Coordinate with internal teams for complex issues and escalations.
- Maintain performance across Customer Satisfaction, Quality, AHT, FCR and Productivity.
- Create a positive and professional experience for every UK customer.

WHAT WE ARE LOOKING FOR

13 years of relevant work experience
Experience in International Voice / UK Voice / BPO / Contact Centre / Customer Support preferred
Excellent spoken English and strong listening skills
Comfortable interacting with UK customers
Strong customer-handling and problem-solving abilities
Good typing and basic computer/CRM skills
Willingness to work from office
Candidates who can join as per business requirements

EDUCATION CRITERIA

Eligible: Graduates or Undergraduates /relevant equivalent qualifications

For more details Contact below no:

Rani:(phone hidden)

[email protected]

Rivera Manpower Services

📌 Hiring For Capgemini/ International voice process/ 5LPA (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru