Looking for an experienced Warranty Administrator to manage end-to-end warranty claim processing and coordination within its After-Sales Service Department.

The ideal candidate should have hands-on experience in warranty administration, dealer claim management, technical failure reporting, supplier warranty claims and warranty cost control, preferably with a reputed construction equipment OEM or authorised dealership.

Key Responsibilities

- Manage end-to-end warranty claim registration, verification, evaluation and processing.
- Review technical reports, failure descriptions, photographs and supporting documents to validate warranty claims.
- Coordinate with dealers, service engineers and customers for warranty-related issues.
- Work closely with Service, Quality, Purchase and Finance teams for claim assessment and resolution.
- Identify component failures attributable to suppliers and coordinate vendor warranty claims and recoveries.
- Track warranty claims, approvals, rejections, pending cases and closures.
- Monitor warranty expenditure and prepare periodic MIS reports.
- Identify recurring product failures and support root-cause analysis with the Quality and Service teams.
- Ensure timely claim closure and adherence to company warranty policies and procedures.

Desired Candidate Profile

- Diploma / B.Tech in Mechanical,



Automobile, Electrical or a related engineering discipline.
- 3 to 7 years of relevant experience in warranty administration or warranty claim processing.
- Experience in construction equipment, earth-moving machinery, heavy equipment or automotive industries.
- Good understanding of dealer warranty processes, technical failure reports and supplier claim recovery.
- Proficiency in MS Excel, Word, ERP and warranty management systems.
- Robust communication, coordination, documentation and follow-up skills.
- Good command of English and Hindi.

Preferred Industry Background

Candidates currently or previously associated with the following OEMs or their authorised dealerships will be preferred:

JCB | Caterpillar (CAT) | Volvo CE | CASE | Komatsu | Bobcat | Hyundai Construction Equipment | ACE

Key Skills

Warranty Administration | Warranty Claim Processing | After-Sales Service | Dealer Coordination | Technical Documentation | Warranty Cost Control | Vendor Claims | Supplier Recovery | MIS Reporting | Construction Equipment

Be part of a growing construction equipment manufacturing organisation and contribute to strengthening its after-sales service operations, dealer support and customer satisfaction.

📌 Warranty Administrator (After Sales Service) (Greater Noida)
🏢 Curative Minds Noida
📍 Greater Noida